xkcd Goodies: Tech Support
"Find a menu item or button which looks related to what you want to do." Really, it's not rocket science. And even if it is, you should still probably try to tackle it on your own first.
This is the much-requested t-shirt featuring the flowchart from xkcd's comic #627 on the front. Appropriate for nearly all tech support situations. As it says:
Dear various parents, grandparents, co-workers and other "not computer people." We don't magically know how to do everything in every program. When we help you, we're usually just doing this: [insert the graphic on the t-shirt]
Tech Support flowchart in white ink on a black 100% cotton t-shirt.