PC Diagnostic Dice
Let the Gods of Chance determine your IT-support solutions
- Likely just as accurate as a real diagnosis
- Three dice packaged in an attractive felt bag
- Roll for problem, culprit, solution
IT-support personnel have a difficult job. Constant phone calls and emails from people barely smart enough to operate their computers can grate on you after a while. Before too long, every support phone call sounds the same.
"Hello, IT... yes... have you tried turning it off and on again?"
As you get older, you realize that people don't necessarily want to know exactly what the problem is. What they really want is assurance that someone is there, listening, and is ready to come to their aid. The chances that you can actually walk them through fixing their problem is minuscule - you're going to have to take a visit anyway, so why bother putting in the effort now?
With the new PC Dice diagnostic system, give your users the reassurance they need while maintaining your sanity. Just a quick toss of the dice, and all the information you need is right there. Three dice describe the problem, the culprit, and the solution. Now, your conversation is simplified:
"Hello, IT... [rolls dice] Hmm, sounds like you've got some spyware. It's no big deal, it's a Windows problem, but we can just install some anti-spyware and take care of it. Okay? Great... You're welcome... I love you, too..."
- Three acrylic dice
- Packaged in an attractive felt bag
- Each die shows the problem, the culprit, and the proposed solution
- Likely just as accurate as a real diagnosis*
* - but not really