Pre-Order F.A.Q.

How to Place a Pre-Order

A pre-order is an order you place prior to the official release date of a product. This option is often available for limited editions. You place a pre-order by entering all your details as if you were ordering the item, but you will neither receive the item nor be charged at this time. Your account will be debited when we're ready to deliver your item. At that time, you will receive an email confirming the order.

Why should I pre-order an item?

Pre-ordering ensures you will receive one of the preciousssss items which you so desire. Waiting until the product is officially released may decrease your chances of purchasing the item, especially if its production is limited. Also? Geek cred.

Why does my pre-order checkout experience look different?

To take pre-orders, ThinkGeek is using our trusted third-party provider, Celery. In order to take advantage of Celery's pre-order system, things look a little different, but we promise your data and your stuff is still with the same ThinkGeek monkeys.

How do I know that I have successfully placed my order?

If your order has been placed successfully, you will receive a confirmation email. If you don't see it, check your Spam or Promotions folder.

Will you ship all of my pre-ordered items together?

Pre-ordered items will ship when we receive them at our warehouse. We do not hold orders to ship multiple pre-ordered items together.

Can I combine an order that contains a pre-order with other ThinkGeek merchandise?

Not at this time.

Can I pay for my pre-order with a ThinkGeek or GameStop gift card?

Not at this time. Our trusted third-party provider, Celery, accepts Visa, MasterCard, Discover, American Express, and PayPal.

When will I be charged?

We will process payments and ship the products when we receive them at our warehouse. You will receive a confirmation email after you are charged. Please note that ThinkGeek is not responsible for any possible overdraft fees on your bank account due to an early arrival of a pre-order.

How accurate is the shipping date on the product page?

We strive to keep the expected date of arrival as up-to-date as possible. But because we don't have control over the production of these products, pre-order dates are subject to change without prior notice.

Why don't I see my pre-order on my Order Management or Order Lookup under Account Details?

Integrating this is something we're working on. Currently to see your pre-ordered items, you'll need to go to Order Lookup on Celery, our trusted third-party provider.

Can I modify or cancel a preorder?

Yes, pre-ordered items can be modified or cancelled before the item ships. Be sure to have your order number, which you received in a confirmation email, and go to Order Lookup on Celery, our trusted third-party provider.

What is your return policy on pre-ordered items?

Just like all orders placed with ThinkGeek, we offer a 90-day return policy for damaged or defective products. To determine if a pre-ordered product can be returned because you changed your mind, please refer to the individual product page where any exclusions may be noted.

Where can I ship my pre-order?

Pre-orders can be shipped to addresses in the U.S. and Canada. Unfortunately, we are cannot ship pre-orders to APO/FPO addresses at this time.

How will my pre-order be shipped?

All pre-orders are shipped using our Standard shipping methods once the item has been received at our warehouse.