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Jobs @ ThinkGeek

ThinkGeek is hiring! w00t! Open positions are detailed below. Don't be shy, if you've got the skills and want to work hard and have fun with a bunch of geeks and their dogs, we want to hear from you!

Current Open Positions

ThinkGeek World Domination Headquarters

    ThinkGeek Store Retail Staff

    * Retail positions available on GameStop.com, links open in new tab

    Behind the scenes @ ThinkGeek Headquarters

    Behind the scenes @ ThinkGeek retail stores

    Director, Customer Marketing

    SUMMARY

    Working independently and reporting to the VP, Marketing, the Director of Customer Marketing plays a critical role in fostering customer loyalty and driving profitability within a multi-channel environment (Ecommerce, Brick & Mortar, and B2B). This role leads and orchestrates multi-channel initiatives to continuously improve the future business position of ThinkGeek, leveraging industry best practices, technology trends, marketing ideas and customer behavior. The Director will lead a team of direct reports towards excellent stewardship and execution of cross functional multi-channel strategy & operational projects supporting areas such as Email Marketing Channel, Customer Loyalty, Site Promotions, Merchandising and Messaging, Customer Lifetime Value, Print Catalog, ThinkGeek Retail Stores, among others. It is expected that the Director of Customer Marketing be a capability builder, surface insightful information through in-depth analysis and foster innovation in a fast-moving and dynamic multi-channel organization. Nearly all decisions may be made without prior supervisor authorization.

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

    • Lead multi-channel marketing strategy development, communication, and execution of initiatives aligned with overall ThinkGeek and GameStop business strategies; collaborate with cross-functional teams including ThinkGeek Merchandising, Product Development, ThinkGeek Retail Stores, Engineering, as well as various related GameStop counterpart organizations
    • Develop and deliver communication about multi-channel strategic plans, performance, tradeoffs and competitive benchmarking to leadership team. Key areas include but are not limited to email marketing, site promotions, merchandising & messaging, loyalty program, lifetime value, print marketing and retail integration
    • Develop and execute both short and long term business plans for driving ThinkGeek site features, functionality & campaigns resulting in continued sales & profit growth
    • Work collaboratively with ThinkGeek and GameStop stakeholders to develop and execute a plan to deliver a seamless, personalized customer experience across retail channels
    • Through the use of business analytics, deliver data-based strategic solutions to business issues and challenges as well as insightful category and competitive analysis which drive strategic and operational multi-channel programs
    • Develop and execute innovative digital marketing campaigns, in collaboration with ThinkGeek Merchandising and Product Development teams, GameStop counterparts, and agency teams
    • Develop email and direct mail calendars that work synergistically with all elements of the marketing mix to deliver a holistic message to the consumer
    • Define overall direct marketing strategy with a focus on email and catalogue distribution and frequency
    • Identify and manage relationships with external vendors to enhance ability to deliver personalized, relevant and timely marketing messages to customers across marketing channels
    • Partner with creative teams to develop marketing assets and collateral which align with business strategy and priorities
    • Model the behaviors expected of all GME/ThinkGeek leaders including, but not limited to, a drive for results; high levels of emotional intelligence, maturity, and professionalism; giving, receiving and responding to feedback effectively; and commitments to diversity, inclusion, a respectful workplace, and integrity
    • Manage relationships in ways acceptable to others and to the Tech Brands organization and affiliated businesses
    • Make profitable, sustainable decisions by identifying issues, problems, and opportunities; gathering and interpreting information; generating alternatives collaboratively with others; choosing an appropriate action; and aligning resources
    • Build organizational capability through continuous improvement activities; originate action to improve existing conditions and processes; identify improvement opportunities, generate ideas, and implement solutions
    • Prepare reports, presentations, and general updates as often as needed to audiences of varying technical expertise and levels of responsibility
    • Adhere without exception to the rigorous confidentiality requirements associated with the role
    • Demonstrate exceptionally high commitment levels to service, support, and risk tolerance and management

    BASIC AND PREFERRED QUALIFICATIONS, EDUCATION, AND/OR EXPERIENCE

    • BS Business Administration, Marketing, or Communications
    • 10+ years of progressively more responsible retail marketing management experience to include managing budgets, short and long term strategic plan development and execution, ecommerce, and email required
    • 5+ years and proven track record of leading and developing, and managing successful marketing teams and individuals
    • Exceptional collaboration skills, proven ability to form strong cross-functional relationships with varying business partners
    • Strong analytics, accurate forecasting ability, lifetime value analysis, experience with a/b testing, and a drive to achieve results
    • Strong customer, email, and retail marketing experience
    • Experience with Adobe Analytics (Omniture) a plus
    • SEO experience preferred
    • Expert ability to direct a large email marketing program including strategy, segmentation, content, triggered messages, and reporting
    • Expert ability to direct a robust loyalty program (Geek Points) and drive new strategies to increase customer loyalty

    ThinkGeek Perks 

    Join a close-knit community of curious, passionate, enthusiastic people, obsessed with creating and sharing the most unique and fun product experiences with the world. ThinkGeek offers a competitive benefits package to all full-time employees: 

    Comprehensive benefits plans
    Generous Paid Time Off Policy
    401(k) Plan with Company Match
    Dog-friendly Office
    ThinkGeek / GameStop Employee Discount

    About ThinkGeek

    ThinkGeek, founded in 1999, is the number one destination in the galaxy for smart products and unique gifts that appeal to the geek community. We're a lean, multi-channel retailer and product-development company manufacturing over 400 exclusive items annually, spanning most consumer products categories and 40+ licenses. We're innovative marketers with a dedicated and passionate fan-base in the millions, and we're a member of the GameStop family since 2015.

    Our mission is to create a world where everyone can embrace their inner geek and connect with one another. We are obsessed with creating and sharing unique and authentic product experiences that stimulate our fans' imaginations and fuel their geek core.

    No third party submissions, please!

    Apply for the Director, Customer Marketing position

    Manager - ThinkGeek Store - Ceilo Vista Mall

    Are you a geek?  Join In. Geek Out. Change the World.

    Check out this great ThinkGeek Store opportunity!

    ThinkGeek is obsessed with creating and sharing unique and authentic product experiences that stimulate our fans' imaginations and fuel their geek core.

    SUMMARY

    At ThinkGeek, we refer to our Store Managers as "Supreme Geeks."  As an Empowered Leader, the Supreme Geek works independently to directly influence the performance of everyone who interacts with customers and supports the store environment. Using elements of ThinkGeek's GEEKOUT Sales Model, the Supreme Geek ensures world-class customer service experiences for all of ThinkGeek’s customers. The Supreme Geek makes discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes of a ThinkGeek store. This position supervises a combination of associates including a First Geek Officer (Assistant Manager), Lead Geek Specialist and Geek Specialists, which may vary based upon store size, location, and expected sales volume.

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

    Expansive Thinking:  Embrace creative thinking and exploration of new ideas and initiatives.

    • Think and act deliberately in creative ways that grow the business and exceed customer expectations by developing new strategic initiatives that shape the long term focus of the business.
    • Selling Passion:  Enjoy active selling, including exploring and creating customer needs and closing the sale. Demonstrate a passion for the customer and exceeding goals.
    • Provide world-class customer service: promptly greet customers, respond to and handle customer concerns quickly, effectively and courteously; align customer passions with ThinkGeek products which exceeds the needs of the customer; recommend additional items as appropriate; and ensure every customer is thanked for shopping at ThinkGeek; ensure all store associates consistently provide world-class customer service.

    GEEKOUT Selling Focus:  Drive sales and customer loyalty by creating complete, lasting customer solutions. Demonstrate unique interest in every customer. Ask questions and makes recommendations in order identify and celebrate the customer’s inner Geek.

    • Ensure the use of GEEKOUT Selling techniques to align customer needs with ThinkGeek products, the recommendation of additional items as appropriate, and ensure every customer is thanked for shopping at ThinkGeek.
    • Support the total shopping environment, including visual and operational elements, and the customer relationships that lead to sales and repeat business.

    Team Support:  Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and respond effectively to feedback. Actively seek opportunities to contribute at a higher level of service to the business, the customers, and others on their team.

    • Recruit, hire, assess, develop, and retain people committed to outstanding customer service.
    • Provide timely, appropriate and regular feedback to all store associates concerning performance, conduct performance coaching discussions as appropriate, and writing and presenting annual performance appraisals.
    • Using the Empowered Leadership Model, lead store associates in meeting sales, profit and shrink goals.
    • Ensure the sales floor is attended by a supervisor at all times, and the store always has a supervisory employee present.
    • Train store associates on all aspects of their jobs, including all company/store policies, procedures and guidelines.

    Operational Agility:  Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable customer experiences in a consistently clean, neat, and well organized store.

    • Schedule store associates to achieve optimum customer service levels, and delegate store tasks to ensure proper completion in an environment that puts the customer first.
    • Communicate clearly and regularly with store specialists, other Supreme Geeks, the store support center, and the General Manager to ensure that all ThinkGeek store initiatives are implemented according to plan.
    • Protect company assets through effective inventory control and loss prevention practices.
    • Ensure that all areas of the store are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
    • Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system.
    • Manage all in-store merchandising activity and stock levels; communicate all shortages, record discrepancies and out of stock issues to the General Manager

    RELATED COMPETENCIES

    Building a Successful Team – Uses appropriate methods and a flexible and interpersonal style to help build a cohesive team; facilitates the completion of team goals

    Building Customer Loyalty – Effectively meets customer needs; builds productive customer relationships; takes responsibility for customer satisfaction and loyalty

    Coaching – Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem

    Driving for Results - Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement

    Work Standards – Sets high standards for self and others; assumes responsibility and accountability for successfully completing assignments or tasks; self-imposes standards of excellence rather than having standards imposed

    BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

    • Must be at least 18 years of age and present state-required proof of age documents
    • High school diploma or GED required; An Associate’s or accredited Bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred
    • Three or more years of retail sales, customer service, and/or management/leadership experience required; at least 1 year of retail management experience preferred
    • Must be able to work alone and move throughout the store unassisted, for extended periods (up to 12 hours per day)
    • Must be able to lift and/or move objects and displays (up to 20 lbs.), bend, stoop, reach with arms and hands, and climb on ladders
    • Must be able to occasionally travel unassisted via car and/or plane to offsite conferences and meetings (less than 10%)
    • Must be able to work a minimum of 44 hours per week

    MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

    • Proficient customer service skills
    • Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred
    • Ability to lead in a fast-paced, rapidly changing environment that includes multiple overlapping priorities
    • Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork
    • Proficient understanding of basic math functions (add, subtract, multiply, divide)
    • Pop Culture and collectible knowledge preferred
    • Possess or acquire during employment onboarding a working understanding of military ranks and related insignia
    • Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner
    • Proficient problem solving skills and judgment abilities 
    • Proficient ability to carry out instructions furnished in written, oral or diagram form 
    • Ability to deliver bank deposits according to loss prevention safety guidelines
    • Ability to work extended hours/days as necessary, including Sundays
    • Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization
    • Consistently demonstrates a commitment to ThinkGeek policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, affirmative action, and ethical responsibilities

     

    Benefits
    ThinkGeek offers a comprehensive benefits plan, associate discounts, tuition reimbursement, casual and fun work environment that offers challenging assignments.
    E-mail resumes to swilson@thinkgeek.com

    An Equal Opportunity Employer

    Apply for the Manager - ThinkGeek Store - Ceilo Vista Mall position

    Manager-ThinkGeek Store (Willowbrook Mall)

    Are you a geek?  Join In. Geek Out. Change the World.

    Check out this great ThinkGeek Store opportunity!

    ThinkGeek is obsessed with creating and sharing unique and authentic product experiences that stimulate our fans' imaginations and fuel their geek core.

    SUMMARY

    At ThinkGeek, we refer to our Store Managers as "Supreme Geeks."  As an Empowered Leader, the Supreme Geek works independently to directly influence the performance of everyone who interacts with customers and supports the store environment. Using elements of ThinkGeek's GEEKOUT Sales Model, the Supreme Geek ensures world-class customer service experiences for all of ThinkGeek’s customers. The Supreme Geek makes discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes of a ThinkGeek store. This position supervises a combination of associates including a First Geek Officer (Assistant Manager), Lead Geek Specialist and Geek Specialists, which may vary based upon store size, location, and expected sales volume.

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

    Expansive Thinking:  Embrace creative thinking and exploration of new ideas and initiatives.

    • Think and act deliberately in creative ways that grow the business and exceed customer expectations by developing new strategic initiatives that shape the long term focus of the business.
    • Selling Passion:  Enjoy active selling, including exploring and creating customer needs and closing the sale. Demonstrate a passion for the customer and exceeding goals.
    • Provide world-class customer service: promptly greet customers, respond to and handle customer concerns quickly, effectively and courteously; align customer passions with ThinkGeek products which exceeds the needs of the customer; recommend additional items as appropriate; and ensure every customer is thanked for shopping at ThinkGeek; ensure all store associates consistently provide world-class customer service.

    GEEKOUT Selling Focus:  Drive sales and customer loyalty by creating complete, lasting customer solutions. Demonstrate unique interest in every customer. Ask questions and makes recommendations in order identify and celebrate the customer’s inner Geek.

    • Ensure the use of GEEKOUT Selling techniques to align customer needs with ThinkGeek products, the recommendation of additional items as appropriate, and ensure every customer is thanked for shopping at ThinkGeek.
    • Support the total shopping environment, including visual and operational elements, and the customer relationships that lead to sales and repeat business.

    Team Support:  Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and respond effectively to feedback. Actively seek opportunities to contribute at a higher level of service to the business, the customers, and others on their team.

    • Recruit, hire, assess, develop, and retain people committed to outstanding customer service.
    • Provide timely, appropriate and regular feedback to all store associates concerning performance, conduct performance coaching discussions as appropriate, and writing and presenting annual performance appraisals.
    • Using the Empowered Leadership Model, lead store associates in meeting sales, profit and shrink goals.
    • Ensure the sales floor is attended by a supervisor at all times, and the store always has a supervisory employee present.
    • Train store associates on all aspects of their jobs, including all company/store policies, procedures and guidelines.

    Operational Agility:  Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable customer experiences in a consistently clean, neat, and well organized store.

    • Schedule store associates to achieve optimum customer service levels, and delegate store tasks to ensure proper completion in an environment that puts the customer first.
    • Communicate clearly and regularly with store specialists, other Supreme Geeks, the store support center, and the General Manager to ensure that all ThinkGeek store initiatives are implemented according to plan.
    • Protect company assets through effective inventory control and loss prevention practices.
    • Ensure that all areas of the store are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
    • Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system.
    • Manage all in-store merchandising activity and stock levels; communicate all shortages, record discrepancies and out of stock issues to the General Manager

    RELATED COMPETENCIES

    Building a Successful Team – Uses appropriate methods and a flexible and interpersonal style to help build a cohesive team; facilitates the completion of team goals

    Building Customer Loyalty – Effectively meets customer needs; builds productive customer relationships; takes responsibility for customer satisfaction and loyalty

    Coaching – Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem

    Driving for Results - Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement

    Work Standards – Sets high standards for self and others; assumes responsibility and accountability for successfully completing assignments or tasks; self-imposes standards of excellence rather than having standards imposed

    BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

    • Must be at least 18 years of age and present state-required proof of age documents
    • High school diploma or GED required; An Associate’s or accredited Bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred
    • Three or more years of retail sales, customer service, and/or management/leadership experience required; at least 1 year of retail management experience preferred
    • Must be able to work alone and move throughout the store unassisted, for extended periods (up to 12 hours per day)
    • Must be able to lift and/or move objects and displays (up to 20 lbs.), bend, stoop, reach with arms and hands, and climb on ladders
    • Must be able to occasionally travel unassisted via car and/or plane to offsite conferences and meetings (less than 10%)
    • Must be able to work a minimum of 44 hours per week

    MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

    • Proficient customer service skills
    • Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred
    • Ability to lead in a fast-paced, rapidly changing environment that includes multiple overlapping priorities
    • Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork
    • Proficient understanding of basic math functions (add, subtract, multiply, divide)
    • Pop Culture and collectible knowledge preferred
    • Possess or acquire during employment onboarding a working understanding of military ranks and related insignia
    • Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner
    • Proficient problem solving skills and judgment abilities 
    • Proficient ability to carry out instructions furnished in written, oral or diagram form 
    • Ability to deliver bank deposits according to loss prevention safety guidelines
    • Ability to work extended hours/days as necessary, including Sundays
    • Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization
    • Consistently demonstrates a commitment to ThinkGeek policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, affirmative action, and ethical responsibilities

     

    Benefits
    ThinkGeek offers a comprehensive benefits plan, associate discounts, tuition reimbursement, casual and fun work environment that offers challenging assignments.
    E-mail resumes to swilson@thinkgeek.com

    An Equal Opportunity Employer

    Apply for the Manager-ThinkGeek Store (Willowbrook Mall) position

    Manager-ThinkGeek Store - Glenbrook Square

    Are you a geek?  Join In. Geek Out. Change the World.

    Check out this great ThinkGeek Store opportunity!

    ThinkGeek is obsessed with creating and sharing unique and authentic product experiences that stimulate our fans' imaginations and fuel their geek core.

    SUMMARY

    At ThinkGeek, we refer to our Store Managers as "Supreme Geeks."  As an Empowered Leader, the Supreme Geek works independently to directly influence the performance of everyone who interacts with customers and supports the store environment. Using elements of ThinkGeek's GEEKOUT Sales Model, the Supreme Geek ensures world-class customer service experiences for all of ThinkGeek’s customers. The Supreme Geek makes discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes of a ThinkGeek store. This position supervises a combination of associates including a First Geek Officer (Assistant Manager), Lead Geek Specialist and Geek Specialists, which may vary based upon store size, location, and expected sales volume.

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

    Expansive Thinking:  Embrace creative thinking and exploration of new ideas and initiatives.

    • Think and act deliberately in creative ways that grow the business and exceed customer expectations by developing new strategic initiatives that shape the long term focus of the business.
    • Selling Passion:  Enjoy active selling, including exploring and creating customer needs and closing the sale. Demonstrate a passion for the customer and exceeding goals.
    • Provide world-class customer service: promptly greet customers, respond to and handle customer concerns quickly, effectively and courteously; align customer passions with ThinkGeek products which exceeds the needs of the customer; recommend additional items as appropriate; and ensure every customer is thanked for shopping at ThinkGeek; ensure all store associates consistently provide world-class customer service.

    GEEKOUT Selling Focus:  Drive sales and customer loyalty by creating complete, lasting customer solutions. Demonstrate unique interest in every customer. Ask questions and makes recommendations in order identify and celebrate the customer’s inner Geek.

    • Ensure the use of GEEKOUT Selling techniques to align customer needs with ThinkGeek products, the recommendation of additional items as appropriate, and ensure every customer is thanked for shopping at ThinkGeek.
    • Support the total shopping environment, including visual and operational elements, and the customer relationships that lead to sales and repeat business.

    Team Support:  Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and respond effectively to feedback. Actively seek opportunities to contribute at a higher level of service to the business, the customers, and others on their team.

    • Recruit, hire, assess, develop, and retain people committed to outstanding customer service.
    • Provide timely, appropriate and regular feedback to all store associates concerning performance, conduct performance coaching discussions as appropriate, and writing and presenting annual performance appraisals.
    • Using the Empowered Leadership Model, lead store associates in meeting sales, profit and shrink goals.
    • Ensure the sales floor is attended by a supervisor at all times, and the store always has a supervisory employee present.
    • Train store associates on all aspects of their jobs, including all company/store policies, procedures and guidelines.

    Operational Agility:  Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable customer experiences in a consistently clean, neat, and well organized store.

    • Schedule store associates to achieve optimum customer service levels, and delegate store tasks to ensure proper completion in an environment that puts the customer first.
    • Communicate clearly and regularly with store specialists, other Supreme Geeks, the store support center, and the General Manager to ensure that all ThinkGeek store initiatives are implemented according to plan.
    • Protect company assets through effective inventory control and loss prevention practices.
    • Ensure that all areas of the store are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
    • Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system.
    • Manage all in-store merchandising activity and stock levels; communicate all shortages, record discrepancies and out of stock issues to the General Manager

    RELATED COMPETENCIES

    Building a Successful Team – Uses appropriate methods and a flexible and interpersonal style to help build a cohesive team; facilitates the completion of team goals

    Building Customer Loyalty – Effectively meets customer needs; builds productive customer relationships; takes responsibility for customer satisfaction and loyalty

    Coaching – Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem

    Driving for Results - Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement

    Work Standards – Sets high standards for self and others; assumes responsibility and accountability for successfully completing assignments or tasks; self-imposes standards of excellence rather than having standards imposed

    BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

    • Must be at least 18 years of age and present state-required proof of age documents
    • High school diploma or GED required; An Associate’s or accredited Bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred
    • Three or more years of retail sales, customer service, and/or management/leadership experience required; at least 1 year of retail management experience preferred
    • Must be able to work alone and move throughout the store unassisted, for extended periods (up to 12 hours per day)
    • Must be able to lift and/or move objects and displays (up to 20 lbs.), bend, stoop, reach with arms and hands, and climb on ladders
    • Must be able to occasionally travel unassisted via car and/or plane to offsite conferences and meetings (less than 10%)
    • Must be able to work a minimum of 44 hours per week

    MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

    • Proficient customer service skills
    • Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred
    • Ability to lead in a fast-paced, rapidly changing environment that includes multiple overlapping priorities
    • Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork
    • Proficient understanding of basic math functions (add, subtract, multiply, divide)
    • Pop Culture and collectible knowledge preferred
    • Possess or acquire during employment onboarding a working understanding of military ranks and related insignia
    • Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner
    • Proficient problem solving skills and judgment abilities 
    • Proficient ability to carry out instructions furnished in written, oral or diagram form 
    • Ability to deliver bank deposits according to loss prevention safety guidelines
    • Ability to work extended hours/days as necessary, including Sundays
    • Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization
    • Consistently demonstrates a commitment to ThinkGeek policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, affirmative action, and ethical responsibilities

     

    Benefits
    ThinkGeek offers a comprehensive benefits plan, associate discounts, tuition reimbursement, casual and fun work environment that offers challenging assignments.
    E-mail resumes to swilson@thinkgeek.com

    An Equal Opportunity Employer

    Apply for the Manager-ThinkGeek Store - Glenbrook Square position

    Strategic Insights Analyst

    SUMMARY

    We are seeking a Senior Customer Insights Analyst to lead internal consulting for customer and site analytics. This individual will provide actionable insights based on deep insights on our customers, maximize profitability, drive customer loyalty, and optimize our promotional strategy. If you get excited about solving problems using big data and catch yourself thinking about testing hypotheses in the shower, you might belong on our team. Job highlights include:

    •  E-commerce Site, Business, and Financial Analysis     
    •  Promotion Analysis
    • Marketing Acquisition Analysis 
    • Reporting (Google Analytics required, Adobe Analytics Suite optional 
    • A/B Testing  (Adobe Test and Target)
    • Site Search Performance (Adobe Search and Promote) 
    • Customer Database Segmentation
    • LTV Analysis
    • Loyalty Program (Geek Points) Analysis

    This role will be located in Fairfax, VA and is not available for a remote working arrangement!

     ESSENTIAL JOB DUTIES AND  RESPONSIBILITIES

    • Translate data into actionable insights for the organization. Influence decision makers to make profitable decisions based on analysis and data.
    • Analyze the performance of promotions and pricing on the profitability of the organization
    • Extract, analyze, manipulate, and synthesize data from a variety of sources to measure and report on online behavior
    • Promote a testing culture. Implement site testing strategy related to site design, functionality enhancements, and the impact of promotions across channels.
    • Analyze the impact of email marketing strategies and make actionable recommendations for improvements to segmentation, cadence, and promotional plans
    • Collaborate with site merchandising to understand the impact of product placements, browse methods, and internal search optimization techniques on conversion and sales
    • Manage the implementation of Google Analytics and on-going support of the Adobe Suite of Products: Test & Target, Search & Promote
    • Own the analysis of lifetime value and performance tracking by customer cohort
    • Develop and distribute daily/weekly/monthly and ad hoc reports and collaborate across departments to fulfill ongoing reporting needs
    • Maintain pulse on latest trends in web measurement strategies and tactics


    BASIC AND PREFERRED QUALIFICATIONS, EDUCATION, AND/OR EXPERIENCE

    • BS degree in statistics, mathematics, business, marketing, computer technology or related field
    • Required:  5 years+ professional experience in an analytically-based role in an Internet environment, preferably with e-commerce experience
    • Thorough understanding of website metrics, data analysis, behavioral analysis, and reporting tools
    • Understanding of customer profiling and segmentation
    • Must have strong knowledge of SQL and Excel
    • Tag management, Javascript, and HTML a plus
    • Experience working with multivariate testing tools such as Adobe Test & Target
    • Proven track record of delivering complete, accurate, and detailed analysis
    • Exceptional problem solving, business analysis, and quantitative skills
    • Ability to combine strategic and analytical skills with creative and visual skills
    • Excellent written, verbal, and presentation skills

    ThinkGeek Perks 

    Join a close-knit community of curious, passionate, enthusiastic people, obsessed with creating and sharing the most unique and fun product experiences with the world. ThinkGeek offers a competitive benefits package to all full-time employees: 

    Comprehensive benefits plans
    Generous Paid Time Off Policy
    401(k) Plan with Company Match
    Dog-friendly Office
    ThinkGeek / GameStop Employee Discount

    About ThinkGeek

    ThinkGeek, founded in 1999, is the number one destination in the galaxy for smart products and unique gifts that appeal to the geek community. We're a lean, multi-channel retailer and product-development company manufacturing over 400 exclusive items annually, spanning most consumer products categories and 40+ licenses. We're innovative marketers with a dedicated and passionate fan-base in the millions, and we're a member of the GameStop family since 2015.

    Our mission is to create a world where everyone can embrace their inner geek and connect with one another. We are obsessed with creating and sharing unique and authentic product experiences that stimulate our fans' imaginations and fuel their geek core.

    *  For best results, upload a PDF version of your resume  *

    Apply for the Strategic Insights Analyst position