Customer Service
Other Helpful Information:
New Customers
New customers looking for general information should start here.
Ordering
How to order, payment methods, address verification, taxes, and other order-related questions.
Product Information
If you have a question about our products, we have answers.
Shipping
Looking for info on our shipping policies and methods?
Gift Options
Information about gift cards, wish lists, including a note, and gift wrapping.
News & Press
Are you a member of the media looking for more information or images for your publication?
Volume Purchases
Get a quote or learn about our volume discounts.
GeekPoints (Rewards)
Frequent shoppers can earn discounts and freebies by joining our GeekPoints program.
Newsletter
We send out cool emails. Get more information and sign up here.
About Us
Learn about the monkeys, humans, and dogs behind ThinkGeek!
Privacy & Security
We take your privacy and security very seriously. Learn more and read our official policy here.
Affiliate Program
Link to us and earn money using our affiliate program.
Other FAQs
Questions about the inner workings of the ThinkGeek machine.
How do I talk with ThinkGeek?
Order, product, problems, and general questions sent thusly:
Returns, replacements, or mistakes in shipping fixed here:
Visit RMA &Returns Information
Send unkind remarks and overall suggestions (maybe not in that order) here:
Email complaintsdepartment@thinkgeek.com
Praise and monkey encouragement would be appreciated here:
Email praisedepartment@thinkgeek.com
Press related stuff and high-res image requests for media and such:
Volume purchases start here:
Send us ideas or suggestions about:
Clothing
T-shirts, hoodies, robes, jackets, cosplay, slippers - if it's fabric and it goes on your body, it's probably here.
Accessories
Jewelry, shoes, hats, ties, belts, bags - all those things that add a little something extra to your look.
Bags & Backpacks
Backpacks, messenger bags, luggage, lunch boxes, pencil pouches, dice bags - containers that make it easier to carry other things live here.
Toys & Games
Action figures, board games, drones, plush, DIY kits, science fun, pranks - things that encourage less work and more play.
Collectibles
Statues, prop replicas, figurines, trading pins - evidence of your fandom you're less likely to play with and more likely to keep on a shelf.
Home & Office
Soft goods like blankets and rugs, lamps, clocks, kitchen goods, office supplies, bags, food, books - things that mark a space as yours.
Tools, Outdoor & Survival
Camping gear, blades of various sizes from pocket knife to great sword, automotive accessories, tools - the sort of stuff you find in someone's garage.
Electronics & Gadgets
Speakers, headphones, LEDs, batteries, music gear, accessories for your digital devices, whether they're cameras, computers, consoles, tablets, or phones, and more.
Geek Kids
Clothes, toys, books, and gear specifically aimed at geeklings from newborn to young teen.
Need to Talk with Us about Something Urgent?
Our helpful Live Support Monkeys are here to help through live online chat.
Live Chat Unavailable
Communicate with Us the Old-Fashioned Ways
9am to 5pm EST
Monday - Friday
-
1-888-GEEKSTUFF
(1-888-433-5788)
Fairfax, VA 22030
508-970-2002
Need a map?
Sorry locals, we don't have a walk-in store. Just our offices.
If you need to come by for an interview, please call first. Thanks!
It's an internets party!
-
Facebook
Contests, sales, and silly messages on our wall from fellow geeks
-
Twitter
Hoomans at ThinkGeek tweet, announce contests, answer questions, make typos
-
Twitter Spam
Mecha Timmy relays a humorless feed of new products as they're released on ThinkGeek.com.
-
YouTube
Product videos and staff goofing off on the clock
