Our customer service monkeys work very hard this time of year. Every day they scale the dizzying heights of Mt. Returnage, pick up the phones, and man Live Chat on our site.
More often than not it's 'cause grandma bought the wrong size t-shirt or, more annoying, UPS totally shattered a #include <beer.h> mug during shipment. But sometimes, it's a special kind of problem.
Here's a Live Chat transcript from earlier today:
Customer: hi i got a dingoo A320 from this website
Customer: do u know what that is?
ThinkGeek: It is a handheld video game.
Customer: yea and its broken
ThinkGeek: Okay. I am very sorry about that. What is your order number please? I will set up a return for you
Customer: will i get my money back
ThinkGeek: If that is what you want
Customer: i threw it on the floor and now it wont work so i wanna return it and buy a new one thanks
ThinkGeek: You threw it on the floor?
Customer: i got mad
Customer: will i get a full refund
Customer Crazy Person: well actually my son cursed at me so i threw this at his head as hard as i can and he god mad and threw it on the floor
Crazy Person: his nose got bloody
Crazy Person: so my order number is
Crazy Person: wait
Crazy Person: i lost it
Crazy Person: F***
ThinkGeek: Okay. Give me one minute to talk to my boss real quick.
Crazy Person: ok
Crazy Person: why do u need to talk to ur boss
Crazy Person: so will i get my money back
Crazy Obnoxious Person: type faser
ThinkGeek: Because we don't normally do refunds for items that were broken after being used for purposes other than they were intended to be used. Yes, you will still get a refund. We ask that you please not use the new one as a projectile.
Obnoxious Person: seriously
Obnoxious Person: lol
Obnoxious Person: dont u lose money then
Person Teenager: hshshshhshahahah i made that up
Hshshshhshahahah indeed, Obnoxious Teenager. Glad we could help.