Return Policy & Procedure

We want you to be happy geeks, not sad or angry geeks, so we stand behind our products and recognize that sometimes you don't receive what you expect. If you would like to return or exchange something, please follow the simple steps outlined below.

How to Request an RMA

To return an item, you must get a Return Merchandise Authorization number (RMA) from us. To request an RMA, please follow this procedure. Any returns received without an RMA will be refused and returned.

  • Click on the Order Management link under your Account
  • Orders that eligble for return (30 days old or less) will be marked in the list as eligible for return.
  • Click the "Return" link for the order which you would like to return, and follow the instructions.

Our Return Policy

You may return a product for refund, store credit, or exchange (if due to ThinkGeek error) within 30 days of the order shipment date. (The order shipment date and order notification are provided to you by email). All returns must be accompanied with a Return Merchandise Authorization number (RMA #).

If we shipped you the wrong product, or it arrived defective or damaged, no problem. Click the "Return" link on the Order Management page to arrange for the return of the item. Just contact us within 30 days of the item's original shipping date to arrange for the return of your purchase. Please use the "Return" link on the Order Management page to receive a RMA number for your return. We will refund you for your purchase, provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, software, etc., where applicable.

If you ordered the wrong item, wrong size, or simply changed your mind, we will refund you for your purchase (minus the shipping cost), provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, software, etc., where applicable, provided your purchase is in "as-new" condition, and the purchased product was not noted as a clearance, close-out or non-returnable item. When your return is received, you will be issued a refund to your credit card or an email gift certificate (store credit) for the merchandise only. (Please note that you will be responsible for return shipping costs of non-defective merchandise if you use one of our pre-printed return shipping labels.) Some products may also be assessed a 15% restocking fee – please ask if you are unsure. Also, please note that opened software and video games cannot be returned for refund or store credit. Additional restrictions may apply, please contact us for more information.

After you get your RMA number, you will have the opportunity to have a return shipping label generated for you. If you choose not to use a label provided by us, please use the instructions given to you when you receive your RMA to package your return. Ship your package back to us at the following address:

ThinkGeek Returns
RMA: [ include your RMA# here ]
11216 Waples Mill Rd
Suite 100
Fairfax, VA 22030
(703) 293-6299

Also, please be sure to place the enclosed barcode sticker on the outside of the package, near the shipping label. This sticker can be found on the bottom of the packing slip which was included with you order. Please do not place the barcode sticker (or shipping label) directly on the product box.