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Jobs @ ThinkGeek

ThinkGeek is hiring! w00t! Open positions are detailed below. Don't be shy, if you've got the skills and want to work hard and have fun with a bunch of geeks and their dogs, we want to hear from you!

Current Open Positions

ThinkGeek World Domination Headquarters

    ThinkGeek Store Retail Staff

    * Retail positions available on GameStop.com, links open in new tab

    Business Insights Analyst

    The Business Insights Analyst will work with the Director of Financial Planning and Analysis to develop solutions for complex, and ambiguous business challenges. The Analyst will be integral in determining the profitability of current business processes, product development, and new initiatives. Additionally, the Analyst will develop financial models and conduct ad-hoc analysis that provide ThinkGeek leadership with the appropriate tools and resources they need to measure the performance of the company’s retail, wholesale, and product development objectives.

     

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

    • Translate data into actionable insights for the organization.
    • Work closely with business partners to optimize processes. Ensure operational processes are aligned with financial targets. Use data and insights to collaboratively determine the next best action.
    • Prepare ad-hoc analysis based on the strategic needs of the business.
    • Perform variance analysis of actual results to budget, forecast, and last year. Make recommendations based on past performance and predicted trends.
    • Run daily, weekly, and monthly reports that measure the profitability of the business. Ensure reports are accurate, timely, and relevant based on business requirements.
    • Participate in special projects as required. 
    • Influence decision makers to make profitable decisions based on analysis and data.

    RELATED COMPETENCIES

    • Desire and aptitude to work independently, communicate effectively and concisely, demonstrate high level of personal accountability, lead collaboratively, and apply critical thinking and sound judgment when faced with unstructured situations
    • Deductive reasoning skills and a high level of intellectual curiosity and analytical ability.

    BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

    • Bachelor's Degree in Finance, Economics, Accounting, or related quantitative field or equivalent practical experience required.
    • 2-4 years in an analytical role required.
    • Knowledge of Excel required.
    • Knowledge of SQL, Hyperion, NetSuite, and Tableau preferred.
    • Experience querying databases to clean and aggregate relevant data preferred.

    MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

    • Knowledge of GAAP and common accounting terminology
    • Ability and desire to learn the business and its cost drivers in order to clearly explain the story behind the numbers, not just report the numbers.
    • Ability to work with large amounts of multi-faceted data to create insightful and meaningful information used in driving sound business decisions.
    • Ability to manage multiple initiatives at one time and successfully meet deadlines with little supervision.


    THINKGEEK PERKS

    Join a close-knit community of curious, passionate, enthusiastic people, obsessed with creating and sharing the most unique and fun product experiences with the world. ThinkGeek offers a competitive benefits package to all full-time employees:

    • Comprehensive benefits plans
    • Generous Paid Time Off Policy
    • 401(k) Plan with Company Match
    • Dog-friendly Office
    • ThinkGeek / GameStop Employee Discount

    ABOUT THINKGEEK

    ThinkGeek, founded in 1999, is the number one destination in the galaxy for smart products and unique gifts that appeal to the geek community. We're a lean, multi-channel retailer and product-development company manufacturing over 400 exclusive items annually, spanning most consumer products categories and 40+ licenses. We're innovative marketers with a dedicated and passionate fan-base in the millions, and we're a member of the Game Stop family since 2015.

    Our mission is to create a world where everyone can embrace their inner geek and connect with one another. We are obsessed with creating and sharing unique and authentic product experiences that stimulate our fans' imaginations and fuel their geek core.

    No third party submissions, please!

    Apply for the Business Insights Analyst position

    Manager, Multi-Channel Operations & Logistics

    The Manager, Multi-Channel Operations & Logistics is responsible for maintain the process, communications, and data required for efficient supply chain operations.  As new product is our life-blood, the Manger will have a direct impact on the organization's growth engine.  Through effective process and freight management, they will increase the overall financial efficiency.  To accomplish this they will need to forge strong relationships with Operations,Marketing, Merchandising, Wholesale, Geeklabs, and Technology.


    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

    • Serves as the primary communications gateway between external distribution centers and ThinkGeek and GameStop internal teams.
    • Responsible for the operational monitoring and reporting of inbound shipping operations to include but not limited to:o Effective order and freight management to ensure on-time and cost effective delivery of product
    • Creation of inbound volume and thru-put forecast so Ensures accurate and timely entry of product attributes required for warehouse operations
    • Supports ThinkGeek's multi-channel strategy through operational management of open inventory purchase orders and drop ship operations.
    • Provides timely and accurate reporting to the Marketing, Merchandising, and Wholesale teams around product arrival and availability.
    • Supports internal & external product safety and compliance requirement programs.
    • Manages all aspects of the product pipeline from manufacturing to warehouse delivery.
    • Provides support to the outbound shipping operations team through performance monitoring of logistics centers.
    • Monitors outbound freight expense and works with merchant and operations teams to optimize.
    • Manages the inventory transfer process to support inter-warehouse replenishment, outbound wholesale operations, and inventory control.
    • Monitors, investigates, and takes direct action on inventory discrepancies.

    RELATED COMPETENCIES

    • Sets performance goals -  Collaboratively works with direct reports to set meaningful performance objectives; sets specific performance goals and identifies measures for evaluating goal achievement.
    • Leverages one's understanding - Uses understanding of business, industry, and own organization's performance to maximize results, limit risk, and effectively direct own department, team, or the organization.
    • Guides development - Provides guidance and positive models to help others develop; seeks suggestions for improving performance; collaboratively creates development plans that include activities targeted to specific goals; leverages environmental supports and removes development barriers; advocates for individual to higher levels of management to create development opportunities.
    • Targets opportunities - Systematically evaluates business opportunities, targeting those with the greatest potential for producing positive business results.
    • Formulates influence strategy -Devises an influence approach that favorably positions one's own agenda while addressing the shared goals of key decision makers; prepares an influence strategy that leverages supporting factors and breaks through barriers.
    • Minimizing Complexity - Formulating workable solutions to complex challenges; logically deliberating on courses of action by examining and challenging assumptions, discerning hidden value, objectively evaluating evidence, and assessing conclusions.
    • Emotional Intelligence - Leveraging high levels of self-awareness, self-management, social awareness and relationship management, capacity to manage behavior, navigate social complexities and make personal decisions to achieve positive results.
    • Operational Excellence - Driving efficiency through process mapping/improvement, strong cross-functional collaboration and technology enhancements.
    • Building Strategic Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one's intentions
    • Technical & Professional Knowledge/Skills - Remains current with developments and trends in areas the logistics area
    • Work Standards- Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
    • Contributing to Team Success - Actively participating as a member of a team to move the team toward the completion of goals.
    •  

    BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

    • BS in Business Administration, or a related discipline OR other relevant qualifications.
    • 5+ years and proven track record of leading and developing, and managing successful operations & logistics teams and individuals.
    • 3+ years of experience in project, logistics, or operations management
    • Expertise with multi-channel sales and operation processes.
    • Experience with initiating and leading medium to large scale business systems projects within the consumer goods/retail industry.
    • Strong self-motivation, creativity and ability to work independently.
    • Highly skilled in third party vendor management.
    • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
    • Experience with warehouse/shipping administration, EDI, or order fulfillment preferred

    MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

    • Proficient ability to communicate effectively with others using written and spoken English including the ability to provide clear, constructive feedback to team members.
    • Expert ability to direct and manage complex logistics and operational programs including strategy, execution, and reporting.
    • Solid understanding of logistics operations including procurement (PO management), inbound/outbound operations, freight, landed cost, and inventory management.
    •  Familiarity with inventory accounting is a plus.
    • Basic understanding of small package shipping and customs management.
    • Proficient  with the use of Excel for managing large data sets and preparing reports; basic SQL is a bonus. 
    • Expert interpersonal skills including persuasion, negotiation, leadership, and collaboration.
    • Proficient collaboration skills, proven ability to form strong cross-functional relationships with varying business partners.
    • Working ability to effectively recruit, hire, coach, train, develop, retain, and redirect others as needed in order to produce a successful team.
    • Expert understanding of organizational politics and emotional intelligence, including the ability to remain calm under cross-functional pressure and to navigate emotionally-charged conversations skillfully.
    • Expert relational acumen, including the ability to conduct difficult conversations productively, to identify and leverage key relationships throughout the organization, and to put others' interests ahead of his or her own.
    • Expert understanding of conflict management, including negotiation and consensus building.
    • Consistently demonstrates a commitment to ThinkGeek policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities.

    ThinkGeek Perks 

    Join a close-knit community of curious, passionate, enthusiastic people, obsessed with creating and sharing the most unique and fun product experiences with the world. ThinkGeek offers a competitive benefits package to all full-time employees: 

    Comprehensive benefits plans
    Generous Paid Time Off Policy
    401(k) Plan with Company Match
    Dog-friendly Office
    ThinkGeek / GameStop Employee Discount

    About ThinkGeek

    ThinkGeek, founded in 1999, is the number one destination in the galaxy for smart products and unique gifts that appeal to the geek community. We're a lean, multi-channel retailer and product-development company manufacturing over 400 exclusive items annually, spanning most consumer products categories and 40+ licenses. We're innovative marketers with a dedicated and passionate fan-base in the millions, and we're a member of the Game Stop family since 2015.

    Our mission is to create a world where everyone can embrace their inner geek and connect with one another. We are obsessed with creating and sharing unique and authentic product experiences that stimulate our fans' imaginations and fuel their geek core.

    No third party submissions, please!

    Apply for the Manager, Multi-Channel Operations & Logistics position

    Manager-ThinkGeek Store (Bloomington, IN)

    Are you a geek?  Join In. Geek Out. Change the World.

    Check out this great ThinkGeek Store opportunity!

    ThinkGeek is obsessed with creating and sharing unique and authentic product experiences that stimulate our fans' imaginations and fuel their geek core.

    SUMMARY

    At ThinkGeek, we refer to our Store Managers as "Supreme Geeks."  As an Empowered Leader, the Supreme Geek works independently to directly influence the performance of everyone who interacts with customers and supports the store environment. Using elements of ThinkGeek's GEEKOUT Sales Model, the Supreme Geek ensures world-class customer service experiences for all of ThinkGeek’s customers. The Supreme Geek makes discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes of a ThinkGeek store. This position supervises a combination of associates including a First Geek Officer (Assistant Manager), Lead Geek Specialist and Geek Specialists, which may vary based upon store size, location, and expected sales volume.

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

    Expansive Thinking:  Embrace creative thinking and exploration of new ideas and initiatives.

    • Think and act deliberately in creative ways that grow the business and exceed customer expectations by developing new strategic initiatives that shape the long term focus of the business.
    • Selling Passion:  Enjoy active selling, including exploring and creating customer needs and closing the sale. Demonstrate a passion for the customer and exceeding goals.
    • Provide world-class customer service: promptly greet customers, respond to and handle customer concerns quickly, effectively and courteously; align customer passions with ThinkGeek products which exceeds the needs of the customer; recommend additional items as appropriate; and ensure every customer is thanked for shopping at ThinkGeek; ensure all store associates consistently provide world-class customer service.

    GEEKOUT Selling Focus:  Drive sales and customer loyalty by creating complete, lasting customer solutions. Demonstrate unique interest in every customer. Ask questions and makes recommendations in order identify and celebrate the customer’s inner Geek.

    • Ensure the use of GEEKOUT Selling techniques to align customer needs with ThinkGeek products, the recommendation of additional items as appropriate, and ensure every customer is thanked for shopping at ThinkGeek.
    • Support the total shopping environment, including visual and operational elements, and the customer relationships that lead to sales and repeat business.

    Team Support:  Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and respond effectively to feedback. Actively seek opportunities to contribute at a higher level of service to the business, the customers, and others on their team.

    • Recruit, hire, assess, develop, and retain people committed to outstanding customer service.
    • Provide timely, appropriate and regular feedback to all store associates concerning performance, conduct performance coaching discussions as appropriate, and writing and presenting annual performance appraisals.
    • Using the Empowered Leadership Model, lead store associates in meeting sales, profit and shrink goals.
    • Ensure the sales floor is attended by a supervisor at all times, and the store always has a supervisory employee present.
    • Train store associates on all aspects of their jobs, including all company/store policies, procedures and guidelines.

    Operational Agility:  Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable customer experiences in a consistently clean, neat, and well organized store.

    • Schedule store associates to achieve optimum customer service levels, and delegate store tasks to ensure proper completion in an environment that puts the customer first.
    • Communicate clearly and regularly with store specialists, other Supreme Geeks, the store support center, and the General Manager to ensure that all ThinkGeek store initiatives are implemented according to plan.
    • Protect company assets through effective inventory control and loss prevention practices.
    • Ensure that all areas of the store are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
    • Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system.
    • Manage all in-store merchandising activity and stock levels; communicate all shortages, record discrepancies and out of stock issues to the General Manager

    RELATED COMPETENCIES

    Building a Successful Team – Uses appropriate methods and a flexible and interpersonal style to help build a cohesive team; facilitates the completion of team goals

    Building Customer Loyalty – Effectively meets customer needs; builds productive customer relationships; takes responsibility for customer satisfaction and loyalty

    Coaching – Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem

    Driving for Results - Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement

    Work Standards – Sets high standards for self and others; assumes responsibility and accountability for successfully completing assignments or tasks; self-imposes standards of excellence rather than having standards imposed

    BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

    • Must be at least 18 years of age and present state-required proof of age documents
    • High school diploma or GED required; An Associate’s or accredited Bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred
    • Three or more years of retail sales, customer service, and/or management/leadership experience required; at least 1 year of retail management experience preferred
    • Must be able to work alone and move throughout the store unassisted, for extended periods (up to 12 hours per day)
    • Must be able to lift and/or move objects and displays (up to 20 lbs.), bend, stoop, reach with arms and hands, and climb on ladders
    • Must be able to occasionally travel unassisted via car and/or plane to offsite conferences and meetings (less than 10%)
    • Must be able to work a minimum of 44 hours per week

    MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

    • Proficient customer service skills
    • Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred
    • Ability to lead in a fast-paced, rapidly changing environment that includes multiple overlapping priorities
    • Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork
    • Proficient understanding of basic math functions (add, subtract, multiply, divide)
    • Pop Culture and collectible knowledge preferred
    • Possess or acquire during employment onboarding a working understanding of military ranks and related insignia
    • Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner
    • Proficient problem solving skills and judgment abilities 
    • Proficient ability to carry out instructions furnished in written, oral or diagram form 
    • Ability to deliver bank deposits according to loss prevention safety guidelines
    • Ability to work extended hours/days as necessary, including Sundays
    • Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization
    • Consistently demonstrates a commitment to ThinkGeek policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, affirmative action, and ethical responsibilities

     

    Benefits
    ThinkGeek offers a comprehensive benefits plan, associate discounts, tuition reimbursement, casual and fun work environment that offers challenging assignments.
    E-mail resumes to swilson@thinkgeek.com

    An Equal Opportunity Employer

    Apply for the Manager-ThinkGeek Store (Bloomington, IN) position

    Manager-ThinkGeek Store (Toms River, NJ)

    Are you a geek?  Join In. Geek Out. Change the World.

    Check out this great ThinkGeek Store opportunity!

    ThinkGeek is obsessed with creating and sharing unique and authentic product experiences that stimulate our fans' imaginations and fuel their geek core.

    SUMMARY

    At ThinkGeek, we refer to our Store Managers as "Supreme Geeks."  As an Empowered Leader, the Supreme Geek works independently to directly influence the performance of everyone who interacts with customers and supports the store environment. Using elements of ThinkGeek's GEEKOUT Sales Model, the Supreme Geek ensures world-class customer service experiences for all of ThinkGeek’s customers. The Supreme Geek makes discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes of a ThinkGeek store. This position supervises a combination of associates including a First Geek Officer (Assistant Manager), Lead Geek Specialist and Geek Specialists, which may vary based upon store size, location, and expected sales volume.

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

    Expansive Thinking:  Embrace creative thinking and exploration of new ideas and initiatives.

    • Think and act deliberately in creative ways that grow the business and exceed customer expectations by developing new strategic initiatives that shape the long term focus of the business.
    • Selling Passion:  Enjoy active selling, including exploring and creating customer needs and closing the sale. Demonstrate a passion for the customer and exceeding goals.
    • Provide world-class customer service: promptly greet customers, respond to and handle customer concerns quickly, effectively and courteously; align customer passions with ThinkGeek products which exceeds the needs of the customer; recommend additional items as appropriate; and ensure every customer is thanked for shopping at ThinkGeek; ensure all store associates consistently provide world-class customer service.

    GEEKOUT Selling Focus:  Drive sales and customer loyalty by creating complete, lasting customer solutions. Demonstrate unique interest in every customer. Ask questions and makes recommendations in order identify and celebrate the customer’s inner Geek.

    • Ensure the use of GEEKOUT Selling techniques to align customer needs with ThinkGeek products, the recommendation of additional items as appropriate, and ensure every customer is thanked for shopping at ThinkGeek.
    • Support the total shopping environment, including visual and operational elements, and the customer relationships that lead to sales and repeat business.

    Team Support:  Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and respond effectively to feedback. Actively seek opportunities to contribute at a higher level of service to the business, the customers, and others on their team.

    • Recruit, hire, assess, develop, and retain people committed to outstanding customer service.
    • Provide timely, appropriate and regular feedback to all store associates concerning performance, conduct performance coaching discussions as appropriate, and writing and presenting annual performance appraisals.
    • Using the Empowered Leadership Model, lead store associates in meeting sales, profit and shrink goals.
    • Ensure the sales floor is attended by a supervisor at all times, and the store always has a supervisory employee present.
    • Train store associates on all aspects of their jobs, including all company/store policies, procedures and guidelines.

    Operational Agility:  Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable customer experiences in a consistently clean, neat, and well organized store.

    • Schedule store associates to achieve optimum customer service levels, and delegate store tasks to ensure proper completion in an environment that puts the customer first.
    • Communicate clearly and regularly with store specialists, other Supreme Geeks, the store support center, and the General Manager to ensure that all ThinkGeek store initiatives are implemented according to plan.
    • Protect company assets through effective inventory control and loss prevention practices.
    • Ensure that all areas of the store are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
    • Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system.
    • Manage all in-store merchandising activity and stock levels; communicate all shortages, record discrepancies and out of stock issues to the General Manager

    RELATED COMPETENCIES

    Building a Successful Team – Uses appropriate methods and a flexible and interpersonal style to help build a cohesive team; facilitates the completion of team goals

    Building Customer Loyalty – Effectively meets customer needs; builds productive customer relationships; takes responsibility for customer satisfaction and loyalty

    Coaching – Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem

    Driving for Results - Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement

    Work Standards – Sets high standards for self and others; assumes responsibility and accountability for successfully completing assignments or tasks; self-imposes standards of excellence rather than having standards imposed

    BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

    • Must be at least 18 years of age and present state-required proof of age documents
    • High school diploma or GED required; An Associate’s or accredited Bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred
    • Three or more years of retail sales, customer service, and/or management/leadership experience required; at least 1 year of retail management experience preferred
    • Must be able to work alone and move throughout the store unassisted, for extended periods (up to 12 hours per day)
    • Must be able to lift and/or move objects and displays (up to 20 lbs.), bend, stoop, reach with arms and hands, and climb on ladders
    • Must be able to occasionally travel unassisted via car and/or plane to offsite conferences and meetings (less than 10%)
    • Must be able to work a minimum of 44 hours per week

    MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

    • Proficient customer service skills
    • Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred
    • Ability to lead in a fast-paced, rapidly changing environment that includes multiple overlapping priorities
    • Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork
    • Proficient understanding of basic math functions (add, subtract, multiply, divide)
    • Pop Culture and collectible knowledge preferred
    • Possess or acquire during employment onboarding a working understanding of military ranks and related insignia
    • Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner
    • Proficient problem solving skills and judgment abilities 
    • Proficient ability to carry out instructions furnished in written, oral or diagram form 
    • Ability to deliver bank deposits according to loss prevention safety guidelines
    • Ability to work extended hours/days as necessary, including Sundays
    • Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization
    • Consistently demonstrates a commitment to ThinkGeek policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, affirmative action, and ethical responsibilities

     

    Benefits
    ThinkGeek offers a comprehensive benefits plan, associate discounts, tuition reimbursement, casual and fun work environment that offers challenging assignments.
    E-mail resumes to swilson@thinkgeek.com

    An Equal Opportunity Employer

    Apply for the Manager-ThinkGeek Store (Toms River, NJ) position

    Production Coordinator

    The ThinkGeek team in Denver, CO creates and shares unique and authentic product experiences that stimulate our fans.  Working directly with game companies to engage their fandom in creative ways, we flip the conventional video game merchandise industry on its head by creating official gear that is nuanced, thoughtful, and of an exceptional quality. Just making great products isn't enough though—we also build and operate a customized online store where fans can get their fix in one place (and the game companies can focus on making games).

    We are seeking a highly detail-oriented, organized, and self-motivated individual to join our Production Team based in Denver, CO.  The focus will be on a range of hard good products and accessories, but we also produce artwork, media, collectibles, artwork, and apparel.  You must be able to work on a team in a fast-paced work environment.  Note:  There is no relocation available for this job.

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

    • Planning and organizing production schedules
    • Assessing project and resources requirements
    • Estimating, negotiating and agreeing budgets and timescales with clients and managers
    • Determining quality control standards
    • Overseeing production processes
    • Re-negotiating timescales or schedules as necessary
    • Selecting, ordering and purchasing materials
    • Liaison with buyers, marketing and sales staff
    • Creating and updating items on the web stores (descriptions, pre-sale dates)
    • Managing inventory and re-stocks

    BASIC AND PREFERRED QUALIFICATIONS, EDUCATION, AND EXPERIENCE

    • Bachelor’s degree required
    • Background in production and buying preferred
    • Understanding of Video Games and Pop Culture is an advantage
    • Experience and understanding of Retail and eCommerce 
    • Must be able to handle responsibility and the pressure of meeting deadlines

    ThinkGeek Perks

    Join a close-knit community of curious, passionate, enthusiastic people, obsessed with creating and sharing the most unique and fun product experiences with the world. ThinkGeek offers a competitive benefits package to all full-time employees:

    • Comprehensive benefits plans
    • Generous Paid Time Off Policy
    • 401(k) Plan with Company Match
    • ThinkGeek / GameStop Employee Discount

    About ThinkGeek

    ThinkGeek, founded in 1999, is the number one destination in the galaxy for smart products and unique gifts that appeal to the geek community. We're a lean, multi-channel retailer and product-development company manufacturing over 400 exclusive items annually, spanning most consumer products categories and 40+ licenses. We're innovative marketers with a dedicated and passionate fan-base in the millions, and we're a member of the Game Stop family since 2015.

    Our mission is to create a world where everyone can embrace their inner geek and connect with one another. We are obsessed with creating and sharing unique and authentic product experiences that stimulate our fans' imaginations and fuel their geek core.

    No third party submissions, please!

     

    Apply for the Production Coordinator position

    Sales Support Coordinator

    SUMMARY

    Working with direct supervision, the Sales Support Specialist is responsible for delivering sales support to the Business Development Team to drive incremental profitable sales revenue.  In addition to operating under current sales support policies and procedures, the incumbent will be responsible for identifying and writing up best practice SOPs for the sales support team.  Individuals in this role will be responsible for providing administrative support to the ThinkGeek Business Development team.  Associates will interact with his or her supervision frequently during each work period.  Nearly all but the most routine activities will require a supervisor’s advance approval. 

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

    • Identify critical customer-interface steps including: customer portal interaction, new item set up, order tracking, issue resolution, invoice/deduction resolution to improve efficiency and customer interactions
    • Spearhead the development of a complete order to invoice process for the ThinkGeek Wholesale organization
    • Develop SOPs for all ThinkGeek Wholesale back office positions
    • Provide customers with updated order tracking and shipment notifications in a timely manner
    • Assist in the coordination of EDI integration including working with trading partners to resolve any operational issues
    • Coordinate and test all EDI implementations with new EDI partners
    • Communicate with warehouse on order status to ensure timely and accurate shipments
    • Assist with order shipment logistics
    • Maintain records of sales and shipments in Box.com
    • Enter non-EDI sales orders into NetSuite
    • Process and monitor all inbound and outbound documents
    • Work collaboratively with others within and outside of his or her function to achieve goals, simply processes, reduce costs, prevent loss, and to ensure that work is completed safely, accurately, and on time
    • Manage relationships in a manner acceptable to others and to the organization; adhere consistently with all organizational policies related to our respectful workplace
    • Demonstrate a consistent commitment to field-focused service by prioritizing field-based requests, responding quickly and favorably to field-based feedback, by minimizing tasks, and proactively seeking ways to help store teams focus on customer service as productively as possible
    • Responsible for adhering consistently with all employment policies as stated in the employee handbook provided or as provided by his or her supervisor
    • Stay abreast of job-related trends and developments across the retail industry; prepare relevant recommendations as needed
    • Model the high level of customer service expected of all GME associates including, but not limited to, responding to voice mails and emails within organizationally defined timeframes, completing projects as committed, responding to others’ feedback appropriately, and making optimal use of organizationally limited resources by offering assistance to other functional teams when appropriate
    • Model team commitment by adhering to the team's expectations and guidelines; fulfilling team responsibilities; and demonstrating personal commitment to the team by being cooperative, collaborative, and flexible

    RELATED COMPETENCIES

    • Technical & Professional Knowledge/Skills- Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
    • Work Standards- Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
    • Contributing to Team Success- Actively participating as a member of a team to move the team toward the completion of goals

    BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

    • High school diploma required; Bachelor’s degree in Business Administration, Marketing, or Logistics preferred
    • 3 years administrative experience in a dynamic, fast paced sales organization 
    • Scrum Master, Lean Six Sigma, or other process improvement leadership experience highly desirable
    • Experience with NetSuite preferred
    • Experience with warehouse/shipping administration, EDI, or order fulfillment preferred

     

    MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

    • Proficient knowledge of Windows-based business computers and Microsoft Office programs; specifically, Access, Excel, PowerPoint, and Word
    • Proficient communication and negotiation skills including a good understanding of conflict management/resolution
    • Proficient attention to detail and accuracy are imperative
    • Working knowledge of and interest in gadgets, technology and geek-related retail products
    • Proficient written and verbal communication skills and customer service ability
    • Ability to pivot at a moment’s notice based upon the ever changing priorities of the organization
    • Ability to work under demanding time constraints and production goals
    • Must be detail oriented, organized, proactive, and have the ability manage multiple responsibilities and requests simultaneously
    • Working ability to communicate effectively with others using written and spoken English
    • Working ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization
    • Working ability to work under demanding time constraints and production goals
    • Working ability to model consistently GameStop’s commitment to a respectful, diverse, inclusive, and collaborative work environment
    • Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities

     

    ThinkGeek Perks 

    Join a close-knit community of curious, passionate, enthusiastic people, obsessed with creating and sharing the most unique and fun product experiences with the world. ThinkGeek offers a competitive benefits package to all full-time employees: 

    • Comprehensive benefits plans 
    • Generous Paid Time Off Policy 
    • 401(k) Plan with Company Match 
    • Dog-friendly Office 
    • ThinkGeek / GameStop Employee Discount

    About ThinkGeek

    Since 1999, ThinkGeek has been creating a world where everyone can express and celebrate their inner geek, turn their interests into passions, and connect with one another. We are obsessed with creating and sharing unique and authentic experiences that stimulate our fans’ imaginations and fuel their geek core. We believe there is geek in everyone and invite you to… Join in. Geek out.

    Geeknet, which owns and manages ThinkGeek.com and ThinkGeek Solutions, is an equal opportunity employer, and does not discriminate on the basis of race, gender, age, national origin, religion, physical or mental disabilities, marital status, sexual orientation or any other unlawful basis.

     

    No 3rd party submissions will be accepted!

    Apply for the Sales Support Coordinator position

    Senior Customer Insights Analyst

    SUMMARY

    We are seeking a Senior Customer Insights Analyst to lead customer and site analytics in order to gain deeper insights into our customers, maximize profitability, drive customer loyalty, and optimize promotional strategies. If you get excited about big data and catch yourself thinking about testing hypotheses in the shower, you might belong on our team.

    • E-commerce Site and Business Analytics
    • Adobe Analytics Suite (Omniture/Site Catalyst)
    • Adobe Test and Target
    • Adobe Search and Promote
    • Customer Database Segmentation
    • LTV Analysis
    • Loyalty Program (Geek Points) Analysis

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

    • Extract, analyze, manipulate, and synthesize data from a variety of sources to measure and report on online behavior
    • Implement site testing strategy related to site design, functionality enhancements, and the impact of promotions across channels
    • Analyze the impact of email marketing strategies and make actionable recommendations for improvements to segmentation, cadence, and promotional plans
    • Collaborate with site merchandising to understand the impact of product placements, browse methods, and internal search optimization techniques on conversion and sales
    • Manage the implementation and on-going support of the Adobe Suite of Products: Analytics, Test & Target, Search & Promote
    • Own the analysis of lifetime value and performance tracking by customer cohort
    • Develop and distribute daily/weekly/monthly and ad hoc reports and collaborate across departments to fulfill ongoing reporting needs
    • Maintain pulse on latest trends in web measurement strategies and tactics

    BASIC AND PREFERRED QUALIFICATIONS, EDUCATION, AND/OR EXPERIENCE

    • BS degree in statistics, mathematics, business, marketing, computer technology or related field
    • Required:  5 years+ professional experience in an analytically-based role in an Internet environment, preferably with e-commerce experience
    • Thorough understanding of website metrics, data analysis, behavioral analysis, and reporting tools
    • Strong understanding of statistics
    • Understanding of customer profiling and segmentation
    • Must have knowledge of SQL
    • Javascript, HTML, statistical analysis software (e.g. SAS) a plus
    • Deep knowledge of Omniture and experience working with IT to implement and/or update such systems and related tagging
    • Experience working with multivariate testing tools such as Adobe Test & Target
    • Proven track record of delivering complete, accurate, and detailed analysis
    • Exceptional problem solving, business analysis, and quantitative skills
    • Ability to combine strategic and analytical skills with creative and visual skills
    • Excellent written, verbal, and presentation skills

    ThinkGeek Perks 

    Join a close-knit community of curious, passionate, enthusiastic people, obsessed with creating and sharing the most unique and fun product experiences with the world. ThinkGeek offers a competitive benefits package to all full-time employees: 

    Comprehensive benefits plans
    Generous Paid Time Off Policy
    401(k) Plan with Company Match
    Dog-friendly Office
    ThinkGeek / GameStop Employee Discount

    About ThinkGeek

    ThinkGeek, founded in 1999, is the number one destination in the galaxy for smart products and unique gifts that appeal to the geek community. We're a lean, multi-channel retailer and product-development company manufacturing over 400 exclusive items annually, spanning most consumer products categories and 40+ licenses. We're innovative marketers with a dedicated and passionate fan-base in the millions, and we're a member of the Game Stop family since 2015.

    Our mission is to create a world where everyone can embrace their inner geek and connect with one another. We are obsessed with creating and sharing unique and authentic product experiences that stimulate our fans' imaginations and fuel their geek core.

    No third party submissions, please!

    Apply for the Senior Customer Insights Analyst position

    Senior UI/UX Front-end Developer

    The UX Developer will work as part of a larger, cross-functional User Experience team to produce a highly engaging customer experience for the ThinkGeek.com ecommerce site. The candidate will apply user-centered design concepts and visual design principles to design and develop compelling, intuitive, standards-based experiences.

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

    • User experience/user interface  design & development
    • Full life cycle Front-end Development
    • Collaboration with marketing, merchandising, backend engineering, customer service, and executive teams
    • Ongoing support of existing site content and interactive marketing elements

    BASIC AND PREFERRED QUALIFICATIONS, EDUCATION, AND/OR EXPERIENCE

    • BS degree in Interaction Design, Human-Computer Interaction, or Computer Science or equivalent experience is required. 
    • 5-8 years of experience with HTML5, CSS3, and JavaScript/jQuery in a public facing website 
    • Expertise translating business requirements into detailed wireframes, functional mock-ups and platform features
    • Understanding of responsive / adaptive design concepts
    • Understanding of web analytics and has worked with at least one commonly used package (e.g. Google Analytics, Omniture)
    • Experience in a fast-paced, retail ecommerce environment preferred
    • Experience designing and developing for customer-facing websites
    • Comfort level working in the terminal / command line
    • Experience using Git or other version control systems
    • Ability to test one's own work required, including cross-browser displays and performance
    • Superior attention to detail
    • Strong written and oral communication skills
    • Provide feedback and react to project adjustments and alterations promptly and efficiently
    • Comfortable adapting to a rapidly-changing environment, where you may be working to define requirements while simultaneously designing for those requirements.
    • Experience with Agile software development methodologies (Scrum, Kanban)
    • Experience with Object Oriented Analysis and Design
    • Familiarity with Mod-Perl TT2 a plus

    ThinkGeek Perks

    Join a close-knit community of curious, passionate, enthusiastic people, obsessed with creating and sharing the most unique and fun product experiences with the world. ThinkGeek offers a competitive benefits package to all full-time employees:

    • Comprehensive benefits plans
    • Generous Paid Time Off Policy
    • 401(k) Plan with Company Match
    • Dog-friendly Office
    • ThinkGeek / GameStop Employee Discount

    About ThinkGeek

    ThinkGeek, founded in 1999, is the number one destination in the galaxy for smart products and unique gifts that appeal to the geek community. We're a lean, multi-channel retailer and product-development company manufacturing over 400 exclusive items annually, spanning most consumer products categories and 40+ licenses. We're innovative marketers with a dedicated and passionate fan-base in the millions, and we're a member of the Game Stop family since 2015.

    Our mission is to create a world where everyone can embrace their inner geek and connect with one another. We are obsessed with creating and sharing unique and authentic product experiences that stimulate our fans' imaginations and fuel their geek core.

    No third party submissions, please!

    Apply for the Senior UI/UX Front-end Developer position