We are experiencing issues that prevent checkout in Internet Explorer 8.

You can browse and even save your cart, but you'll need to use another browser or a different device to place your order. Sorry for the inconvenience.

FREE SHIPPING ON ORDERS $75+

US ECONOMY ONLY • NO CODE • DOESN'T COMBINE WITH OTHER OFFERS

Jobs @ ThinkGeek

ThinkGeek is hiring! w00t! Open positions are detailed below. Don't be shy, if you've got the skills and want to work hard and have fun with a bunch of geeks and their dogs, we want to hear from you!

Current Open Positions

ThinkGeek World Domination Headquarters

    ThinkGeek Store Retail Staff

    * Retail positions available on GameStop.com, links open in new tab

    Behind the scenes @ ThinkGeek Headquarters

    Behind the scenes @ ThinkGeek retail stores

    Director, Customer Marketing

    SUMMARY

    Working independently and reporting to the VP, Marketing, the Director of Customer Marketing plays a critical role in fostering customer loyalty and driving profitability within a multi-channel environment (Ecommerce, Brick & Mortar, and B2B). This role leads and orchestrates multi-channel initiatives to continuously improve the future business position of ThinkGeek, leveraging industry best practices, technology trends, marketing ideas and customer behavior. The Director will lead a team of direct reports towards excellent stewardship and execution of cross functional multi-channel strategy & operational projects supporting areas such as Email Marketing Channel, Customer Loyalty, Site Promotions, Merchandising and Messaging, Customer Lifetime Value, Print Catalog, ThinkGeek Retail Stores, among others. It is expected that the Director of Customer Marketing be a capability builder, surface insightful information through in-depth analysis and foster innovation in a fast-moving and dynamic multi-channel organization. Nearly all decisions may be made without prior supervisor authorization.

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

     

    • Lead multi-channel multi-channel marketing strategy development, communication, and execution of initiatives aligned with overall ThinkGeek and GameStop business strategies; collaborate with cross-functional teams including ThinkGeek Merchandising, Product Development, ThinkGeek Retail Stores, Engineering, as well as various related GameStop counterpart organizations
    • Develop and deliver communication about multi-channel strategic plans, performance, tradeoffs and competitive benchmarking to leadership team. Key areas include but are not limited to email marketing, site promotions, merchandising & messaging, loyalty program, lifetime value, print marketing and retail integration
    • Develop and execute both short and long term business plans for driving ThinkGeek site features, functionality & campaigns resulting in continued sales & profit growth
    • Work collaboratively with ThinkGeek and GameStop stakeholders to develop and execute a plan to deliver a seamless, personalized customer experience across retail channels
    • Through the use of business analytics, deliver data-based strategic solutions to business issues and challenges as well as insightful category and competitive analysis which drive strategic and operational multi-channel programs
    • Develop and execute innovative digital marketing campaigns, in collaboration with ThinkGeek Merchandising and Product Development teams, GameStop counterparts, and agency teams
    • Develop email and direct mail calendars that work synergistically with all elements of the marketing mix to deliver a holistic message to the consumer
    • Define overall direct marketing strategy with a focus on email and catalogue distribution and frequency
    • Identify and manage relationships with external vendors to enhance ability to deliver personalized, relevant and timely marketing messages to customers across marketing channels
    • Partner with creative teams to develop marketing assets and collateral which align with business strategy and priorities
    • Model the behaviors expected of all GME/ThinkGeek leaders including, but not limited to, a drive for results; high levels of emotional intelligence, maturity, and professionalism; giving, receiving and responding to feedback effectively; and commitments to diversity, inclusion, a respectful workplace, and integrity
    • Manage relationships in ways acceptable to others and to the Tech Brands organization and affiliated businesses
    • Make profitable, sustainable decisions by identifying issues, problems, and opportunities; gathering and interpreting information; generating alternatives collaboratively with others; choosing an appropriate action; and aligning resources
    • Build organizational capability through continuous improvement activities; originate action to improve existing conditions and processes; identify improvement opportunities, generate ideas, and implement solutions
    • Prepare reports, presentations, and general updates as often as needed to audiences of varying technical expertise and levels of responsibility
    • Adhere without exception to the rigorous confidentiality requirements associated with the role
    • Demonstrate exceptionally high commitment levels to service, support, and risk tolerance and management

     

    BASIC AND PREFERRED QUALIFICATIONS, EDUCATION, AND/OR EXPERIENCE

    • BS Business Administration, Marketing, or Communications
    • 10+ years of progressively more responsible retail marketing management experience to include managing budgets, short and long term strategic plan development and execution, ecommerce, and email required
    • 5+ years and proven track record of leading and developing, and managing successful marketing teams and individuals
    • Exceptional collaboration skills, proven ability to form strong cross-functional relationships with varying business partners
    • Strong analytics, accurate forecasting ability, lifetime value analysis, experience with a/b testing, and a drive to achieve results
    • Strong customer, email, and retail marketing experience
    • Experience with Adobe Analytics (Omniture) a plus
    • SEO experience preferred
    • Expert ability to direct a large email marketing program including strategy, segmentation, content, triggered messages, and reporting
    • Expert ability to direct a robust loyalty program (Geek Points) and drive new strategies to increase customer loyalty

     

    ThinkGeek Perks 

    Join a close-knit community of curious, passionate, enthusiastic people, obsessed with creating and sharing the most unique and fun product experiences with the world. ThinkGeek offers a competitive benefits package to all full-time employees: 

    Comprehensive benefits plans
    Generous Paid Time Off Policy
    401(k) Plan with Company Match
    Dog-friendly Office
    ThinkGeek / GameStop Employee Discount

    About ThinkGeek

    ThinkGeek, founded in 1999, is the number one destination in the galaxy for smart products and unique gifts that appeal to the geek community. We're a lean, multi-channel retailer and product-development company manufacturing over 400 exclusive items annually, spanning most consumer products categories and 40+ licenses. We're innovative marketers with a dedicated and passionate fan-base in the millions, and we're a member of the GameStop family since 2015.

    Our mission is to create a world where everyone can embrace their inner geek and connect with one another. We are obsessed with creating and sharing unique and authentic product experiences that stimulate our fans' imaginations and fuel their geek core.

    No third party submissions, please!

    Apply for the Director, Customer Marketing position

    ERP Systems Analyst

    Working with general supervision, the ERP Systems Analyst provides hands-on system configuration and data management support for an organization wide ERP application.  Associates in the role will have/learn functional expertise of the application and contribute to improvements and enhancements for mission-critical daily needs and organizational initiatives. The associate interacts with their leader occasionally during the week, to receive guidance and feedback. Some non-routine activities may require a director’s advance approval.

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

    •  Confer with staff of organizational units to analyze current operational procedures, identify problems, and understand specific requirements such as forms of data input, how data will be summarized and used, formats for reports, etc.
    • Analyze information problems, requested changes, and required modifications to develop appropriate business process solutions.
    • Design a detailed description of user needs. Work with technical resources to develop, test, and document software in order to implement and maintain an operational system.
    • Plan, develop/configure, test, and release application changes on a daily and project basis.
    • Coordinate and collaborate with functional users and IT staff to find solutions to problems identified in testing, resolve issues during systems upgrades, ensure that requirements documentation is easily translated into UAT (user acceptance training)/functional test plans, and ensure that proper testing of all systems functionality is completed.
    •  Prepare workflow charts and diagrams to specify in detail business process supported by enterprise systems.
    • Create effective application reporting needed to support the business unit information requirements.
    • Ensure pertinent system, user guide, and training documentation are complete, current, and stored appropriately
    • Performs other information technology and business analysis duties as required to support assigned enterprise systems.

    RELATED COMPETENCIES

    • Building Strategic Relationships — developing and using collaborative relationships to facilitate the accomplishment of work goals.
    • Technical / Professional Knowledge and Skills — having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.
    • Adaptability — maintaining effectiveness when experiencing changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
    • Business and Analytical Acumen - Using product and industry information to understand and improve business results; understanding major business functions, industry trends, and GameStop’s position to contribute to effective business strategies and tactics.

    BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

    • Bachelor's degree in information technology, business/operations analysis, MIS, Accounting or a related field
    • 1-2 years of experience in related positions or equivalent work + education experience will be considered
    • Experience with basic principles of accounting or willingness to learn required
    • Experience working in corporate retail and/or accounting systems desirable
    • Experience with ERP implementation and configuration is preferred

    MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

    • Proficient written/verbal communication and presentation skills using spoken English
    • Proficient ability to meet demanding, evolving and potentially overlapping deadlines through proficient contingency planning
    • Ability to work collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization
    • Possess the learning capacity to receive and apply cross-functional training; willingness to assist other functions and work groups as needed so the department achieves or exceeds its overall business objectives
    • Proficient project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities
    • Possess proficient analytical, problem solving and decision making skills
    • Ability to assertively solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
    • Demonstrated capacity for gathering and scrutinizing data to identify issues, opportunities, patterns, and sustainable business solutions
    • Proficient knowledge of Microsoft Office software programs, especially Outlook, Excel and Word
    • Proficient relationship building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships within and outside of the organization, and leverage influential leadership
    • Ability to recognize discrepancies/errors in written/recorded data/information including the ability to initiate and respond to work errors in a professional manner, working collaboratively and cooperatively with others
    • Ability to remain flexible and adapt to changing priorities with promptness, efficiency and ease
    • Consistently demonstrates a commitment to ThinkGeek and GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest and ethical responsibilities

    THINKGEEK PERKS

    Join a close-knit community of curious, passionate, enthusiastic people, obsessed with creating and sharing the most unique and fun product experiences with the world. ThinkGeek offers a competitive benefits package to all full-time employees:

    • Comprehensive benefits plans
    • Generous Paid Time Off Policy
    • 401(k) Plan with Company Match
    • Dog-friendly Office
    • ThinkGeek / GameStop Employee Discount

    ABOUT THINKGEEK

    ThinkGeek, founded in 1999, is the number one destination in the galaxy for smart products and unique gifts that appeal to the geek community. We're a lean, multi-channel retailer and product-development company manufacturing over 400 exclusive items annually, spanning most consumer products categories and 40+ licenses. We're innovative marketers with a dedicated and passionate fan-base in the millions, and we're a member of the Game Stop family since 2015.

    Our mission is to create a world where everyone can embrace their inner geek and connect with one another. We are obsessed with creating and sharing unique and authentic product experiences that stimulate our fans' imaginations and fuel their geek core.

    No third party submissions, please!

     

    Apply for the ERP Systems Analyst position

    Global Sourcing Manager

    Working cross-functionally, Global Sourcing Manager owns sourcing and procurement of products developed by ThinkGeek as well as off-the-shelf products developed by 3rd parties. Associates in the role will be responsible for developing and implementing appropriate sourcing strategies to achieve the best cost, service and quality. They must have in-depth knowledge about the market for the assigned commodities and be able to identify the right suppliers and independently manage the end to end sourcing processes from RFx to contract closure. The associate will manage supplier relationships and will assist in maintaining supplier performance, review, and continuous improvements. Associates in the role will negotiate costs and other terms and conditions. Works internally and with suppliers to identify and drive cost reduction initiatives to meet cost/saving targets. Working in a team environment, the sourcing specialist will work cross-functionally to ensure sourcing results meet business needs and resolve issues timely when they arise. Associate may interact with his or her supervisor several times a week, perhaps daily, to receive guidance and feedback. Some non-routine activities may require a supervisor’s advance approval.

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

    • Lead development of sourcing strategies for assigned product categories and drive implementation
    • Follow end to end product development processes and lead sourcing activities for assigned projects including RFxs, business awards, contracts negotiations, sustaining cost negotiations
    • Conduct cost analysis and provide cost estimates/projections throughout product development processes as part of product P&L analysis
    • Participate in off-the-shelf product sourcing activities and assist with negotiations
    • Develop appropriate supply base strategy by constantly rationalizing as well as evaluating and developing new potential supplier candidates
    • Lead negotiations for best sourcing results including meeting target costs
    • Adhere to Total cost of Ownership (TCO)
    • Demonstrate contract drafting & thorough negotiation of contract terms and condition
    • Manage supplier performance and drive for continuous improvements
    • Drive cost reduction initiatives to achieve saving targets
    • Ensure procurement practices adhere to GameStop legal and compliance policies and guidelines  
    • Contribute to a work environment that encourages diversity, inclusion, and respect
    • Manage relationships in a manner acceptable to others and to the organization; adhere consistently with all organizational policies related to our respectful workplace
    • Work collaboratively with others to achieve goals, simply processes, reduce costs, prevent loss, and to ensure that work is completed safely, accurately, and on time
    • Model the high level of customer service expected of all ThinkGeek associates including, but not limited to, responding to voice mails and emails within organizationally defined timeframes, completing projects as committed, responding to others’ feedback appropriately, and making optimal use of organizationally limited resources by offering assistance to other functional teams when appropriate
    • Model team commitment by adhering to the team's expectations and guidelines; fulfilling team responsibilities; and demonstrating personal commitment to the team by being cooperative, collaborative, and flexible

    RELATED COMPETENCIES

    • Collaboration - Works effectively and cooperatively with others; establishes and maintains good working relationships
    • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems
    • Building Strategic Working Relationships – Developing and using collaborative relationships to facilitate the accomplishment of work goals
    • Negotiation – Effectively explores alternatives and positions to reach outcomes that gain the support and acceptance of all parties
    • Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions
    • Technical/Professional Knowledge and Skill – Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise

    BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

    • Accredited Bachelor’s degree in supply chain, engineering, business, finance or related fields; MBA preferred
    • 5+ years of experience in new product development and strategic sourcing
    • 2+ years of Asian sourcing experiences, preferable in a retail or OEM environment
    • Mechanical/electrical engineering and business dual degree a strong plus
    • Bi-lingual- English and Chinese Mandarin

    MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

    • Proficient relationship building skills, demonstrated by the ability to construct productive, sustainable cross-functional partnerships
    • Proficient ability to directly sourcing materials and supplies, from both domestic and foreign sources.
    • Proficient analytical skills and proficiency in the use of PC software tools for reports, analysis, audits, and presentations.
    • Proficient broad and enterprise view of the business and its relationship to sourcing role
    • Proficient project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities
    • Proficient understanding of essential leadership skills including, but not limited to, working collaboratively with others; providing, seeking, and responding favorably to feedback; identifying, developing, and retaining talent; bringing out the best in others; remaining focused on what really matters to the business, including shareholders, customers, and people; and making creative, courageous decisions in service to others
    • Possess the learning capacity to receive and apply cross-functional training; willingness to assist other functions and work groups as needed so the department achieves or exceeds its overall business objectives
    • Proficient situational analysis, negotiation, problem solving, and decision-making abilities
    • Consistently demonstrates a commitment to ThinkGeek policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities
    • Expert ability to communicate with others of varying knowledge and responsibility throughout the organization by using spoken and written English
    • Expert ability to handle stressful circumstances associated with an extremely fast-paced, rapidly changing business environment

    THINKGEEK PERKS

    Join a close-knit community of curious, passionate, enthusiastic people, obsessed with creating and sharing the most unique and fun product experiences with the world. ThinkGeek offers a competitive benefits package to all full-time employees:

    • Comprehensive benefits plans
    • Generous Paid Time Off Policy
    • 401(k) Plan with Company Match
    • Dog-friendly Office
    • ThinkGeek / GameStop Employee Discount

    ABOUT THINKGEEK

    ThinkGeek, founded in 1999, is the number one destination in the galaxy for smart products and unique gifts that appeal to the geek community. We're a lean, multi-channel retailer and product-development company manufacturing over 400 exclusive items annually, spanning most consumer products categories and 40+ licenses. We're innovative marketers with a dedicated and passionate fan-base in the millions, and we're a member of the Game Stop family since 2015.

    Our mission is to create a world where everyone can embrace their inner geek and connect with one another. We are obsessed with creating and sharing unique and authentic product experiences that stimulate our fans' imaginations and fuel their geek core.

    No third party submissions, please!

     

    Apply for the Global Sourcing Manager position

    Manager-ThinkGeek Store (Bloomington, IN)

    Are you a geek?  Join In. Geek Out. Change the World.

    Check out this great ThinkGeek Store opportunity!

    ThinkGeek is obsessed with creating and sharing unique and authentic product experiences that stimulate our fans' imaginations and fuel their geek core.

    SUMMARY

    At ThinkGeek, we refer to our Store Managers as "Supreme Geeks."  As an Empowered Leader, the Supreme Geek works independently to directly influence the performance of everyone who interacts with customers and supports the store environment. Using elements of ThinkGeek's GEEKOUT Sales Model, the Supreme Geek ensures world-class customer service experiences for all of ThinkGeek’s customers. The Supreme Geek makes discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes of a ThinkGeek store. This position supervises a combination of associates including a First Geek Officer (Assistant Manager), Lead Geek Specialist and Geek Specialists, which may vary based upon store size, location, and expected sales volume.

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

    Expansive Thinking:  Embrace creative thinking and exploration of new ideas and initiatives.

    • Think and act deliberately in creative ways that grow the business and exceed customer expectations by developing new strategic initiatives that shape the long term focus of the business.
    • Selling Passion:  Enjoy active selling, including exploring and creating customer needs and closing the sale. Demonstrate a passion for the customer and exceeding goals.
    • Provide world-class customer service: promptly greet customers, respond to and handle customer concerns quickly, effectively and courteously; align customer passions with ThinkGeek products which exceeds the needs of the customer; recommend additional items as appropriate; and ensure every customer is thanked for shopping at ThinkGeek; ensure all store associates consistently provide world-class customer service.

    GEEKOUT Selling Focus:  Drive sales and customer loyalty by creating complete, lasting customer solutions. Demonstrate unique interest in every customer. Ask questions and makes recommendations in order identify and celebrate the customer’s inner Geek.

    • Ensure the use of GEEKOUT Selling techniques to align customer needs with ThinkGeek products, the recommendation of additional items as appropriate, and ensure every customer is thanked for shopping at ThinkGeek.
    • Support the total shopping environment, including visual and operational elements, and the customer relationships that lead to sales and repeat business.

    Team Support:  Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and respond effectively to feedback. Actively seek opportunities to contribute at a higher level of service to the business, the customers, and others on their team.

    • Recruit, hire, assess, develop, and retain people committed to outstanding customer service.
    • Provide timely, appropriate and regular feedback to all store associates concerning performance, conduct performance coaching discussions as appropriate, and writing and presenting annual performance appraisals.
    • Using the Empowered Leadership Model, lead store associates in meeting sales, profit and shrink goals.
    • Ensure the sales floor is attended by a supervisor at all times, and the store always has a supervisory employee present.
    • Train store associates on all aspects of their jobs, including all company/store policies, procedures and guidelines.

    Operational Agility:  Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable customer experiences in a consistently clean, neat, and well organized store.

    • Schedule store associates to achieve optimum customer service levels, and delegate store tasks to ensure proper completion in an environment that puts the customer first.
    • Communicate clearly and regularly with store specialists, other Supreme Geeks, the store support center, and the General Manager to ensure that all ThinkGeek store initiatives are implemented according to plan.
    • Protect company assets through effective inventory control and loss prevention practices.
    • Ensure that all areas of the store are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
    • Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system.
    • Manage all in-store merchandising activity and stock levels; communicate all shortages, record discrepancies and out of stock issues to the General Manager

    RELATED COMPETENCIES

    Building a Successful Team – Uses appropriate methods and a flexible and interpersonal style to help build a cohesive team; facilitates the completion of team goals

    Building Customer Loyalty – Effectively meets customer needs; builds productive customer relationships; takes responsibility for customer satisfaction and loyalty

    Coaching – Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem

    Driving for Results - Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement

    Work Standards – Sets high standards for self and others; assumes responsibility and accountability for successfully completing assignments or tasks; self-imposes standards of excellence rather than having standards imposed

    BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

    • Must be at least 18 years of age and present state-required proof of age documents
    • High school diploma or GED required; An Associate’s or accredited Bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred
    • Three or more years of retail sales, customer service, and/or management/leadership experience required; at least 1 year of retail management experience preferred
    • Must be able to work alone and move throughout the store unassisted, for extended periods (up to 12 hours per day)
    • Must be able to lift and/or move objects and displays (up to 20 lbs.), bend, stoop, reach with arms and hands, and climb on ladders
    • Must be able to occasionally travel unassisted via car and/or plane to offsite conferences and meetings (less than 10%)
    • Must be able to work a minimum of 44 hours per week

    MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

    • Proficient customer service skills
    • Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred
    • Ability to lead in a fast-paced, rapidly changing environment that includes multiple overlapping priorities
    • Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork
    • Proficient understanding of basic math functions (add, subtract, multiply, divide)
    • Pop Culture and collectible knowledge preferred
    • Possess or acquire during employment onboarding a working understanding of military ranks and related insignia
    • Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner
    • Proficient problem solving skills and judgment abilities 
    • Proficient ability to carry out instructions furnished in written, oral or diagram form 
    • Ability to deliver bank deposits according to loss prevention safety guidelines
    • Ability to work extended hours/days as necessary, including Sundays
    • Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization
    • Consistently demonstrates a commitment to ThinkGeek policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, affirmative action, and ethical responsibilities

     

    Benefits
    ThinkGeek offers a comprehensive benefits plan, associate discounts, tuition reimbursement, casual and fun work environment that offers challenging assignments.
    E-mail resumes to swilson@thinkgeek.com

    An Equal Opportunity Employer

    Apply for the Manager-ThinkGeek Store (Bloomington, IN) position

    Manager-ThinkGeek Store (Toms River, NJ)

    Are you a geek?  Join In. Geek Out. Change the World.

    Check out this great ThinkGeek Store opportunity!

    ThinkGeek is obsessed with creating and sharing unique and authentic product experiences that stimulate our fans' imaginations and fuel their geek core.

    SUMMARY

    At ThinkGeek, we refer to our Store Managers as "Supreme Geeks."  As an Empowered Leader, the Supreme Geek works independently to directly influence the performance of everyone who interacts with customers and supports the store environment. Using elements of ThinkGeek's GEEKOUT Sales Model, the Supreme Geek ensures world-class customer service experiences for all of ThinkGeek’s customers. The Supreme Geek makes discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes of a ThinkGeek store. This position supervises a combination of associates including a First Geek Officer (Assistant Manager), Lead Geek Specialist and Geek Specialists, which may vary based upon store size, location, and expected sales volume.

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

    Expansive Thinking:  Embrace creative thinking and exploration of new ideas and initiatives.

    • Think and act deliberately in creative ways that grow the business and exceed customer expectations by developing new strategic initiatives that shape the long term focus of the business.
    • Selling Passion:  Enjoy active selling, including exploring and creating customer needs and closing the sale. Demonstrate a passion for the customer and exceeding goals.
    • Provide world-class customer service: promptly greet customers, respond to and handle customer concerns quickly, effectively and courteously; align customer passions with ThinkGeek products which exceeds the needs of the customer; recommend additional items as appropriate; and ensure every customer is thanked for shopping at ThinkGeek; ensure all store associates consistently provide world-class customer service.

    GEEKOUT Selling Focus:  Drive sales and customer loyalty by creating complete, lasting customer solutions. Demonstrate unique interest in every customer. Ask questions and makes recommendations in order identify and celebrate the customer’s inner Geek.

    • Ensure the use of GEEKOUT Selling techniques to align customer needs with ThinkGeek products, the recommendation of additional items as appropriate, and ensure every customer is thanked for shopping at ThinkGeek.
    • Support the total shopping environment, including visual and operational elements, and the customer relationships that lead to sales and repeat business.

    Team Support:  Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and respond effectively to feedback. Actively seek opportunities to contribute at a higher level of service to the business, the customers, and others on their team.

    • Recruit, hire, assess, develop, and retain people committed to outstanding customer service.
    • Provide timely, appropriate and regular feedback to all store associates concerning performance, conduct performance coaching discussions as appropriate, and writing and presenting annual performance appraisals.
    • Using the Empowered Leadership Model, lead store associates in meeting sales, profit and shrink goals.
    • Ensure the sales floor is attended by a supervisor at all times, and the store always has a supervisory employee present.
    • Train store associates on all aspects of their jobs, including all company/store policies, procedures and guidelines.

    Operational Agility:  Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable customer experiences in a consistently clean, neat, and well organized store.

    • Schedule store associates to achieve optimum customer service levels, and delegate store tasks to ensure proper completion in an environment that puts the customer first.
    • Communicate clearly and regularly with store specialists, other Supreme Geeks, the store support center, and the General Manager to ensure that all ThinkGeek store initiatives are implemented according to plan.
    • Protect company assets through effective inventory control and loss prevention practices.
    • Ensure that all areas of the store are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
    • Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system.
    • Manage all in-store merchandising activity and stock levels; communicate all shortages, record discrepancies and out of stock issues to the General Manager

    RELATED COMPETENCIES

    Building a Successful Team – Uses appropriate methods and a flexible and interpersonal style to help build a cohesive team; facilitates the completion of team goals

    Building Customer Loyalty – Effectively meets customer needs; builds productive customer relationships; takes responsibility for customer satisfaction and loyalty

    Coaching – Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem

    Driving for Results - Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement

    Work Standards – Sets high standards for self and others; assumes responsibility and accountability for successfully completing assignments or tasks; self-imposes standards of excellence rather than having standards imposed

    BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

    • Must be at least 18 years of age and present state-required proof of age documents
    • High school diploma or GED required; An Associate’s or accredited Bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred
    • Three or more years of retail sales, customer service, and/or management/leadership experience required; at least 1 year of retail management experience preferred
    • Must be able to work alone and move throughout the store unassisted, for extended periods (up to 12 hours per day)
    • Must be able to lift and/or move objects and displays (up to 20 lbs.), bend, stoop, reach with arms and hands, and climb on ladders
    • Must be able to occasionally travel unassisted via car and/or plane to offsite conferences and meetings (less than 10%)
    • Must be able to work a minimum of 44 hours per week

    MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

    • Proficient customer service skills
    • Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred
    • Ability to lead in a fast-paced, rapidly changing environment that includes multiple overlapping priorities
    • Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork
    • Proficient understanding of basic math functions (add, subtract, multiply, divide)
    • Pop Culture and collectible knowledge preferred
    • Possess or acquire during employment onboarding a working understanding of military ranks and related insignia
    • Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner
    • Proficient problem solving skills and judgment abilities 
    • Proficient ability to carry out instructions furnished in written, oral or diagram form 
    • Ability to deliver bank deposits according to loss prevention safety guidelines
    • Ability to work extended hours/days as necessary, including Sundays
    • Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization
    • Consistently demonstrates a commitment to ThinkGeek policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, affirmative action, and ethical responsibilities

     

    Benefits
    ThinkGeek offers a comprehensive benefits plan, associate discounts, tuition reimbursement, casual and fun work environment that offers challenging assignments.
    E-mail resumes to swilson@thinkgeek.com

    An Equal Opportunity Employer

    Apply for the Manager-ThinkGeek Store (Toms River, NJ) position

    Senior Customer Insights Analyst

    SUMMARY

    We are seeking a Senior Customer Insights Analyst to lead customer and site analytics in order to gain deeper insights into our customers, maximize profitability, drive customer loyalty, and optimize promotional strategies. If you get excited about big data and catch yourself thinking about testing hypotheses in the shower, you might belong on our team.

    • E-commerce Site and Business Analytics
    • Adobe Analytics Suite (Omniture/Site Catalyst)
    • Adobe Test and Target
    • Adobe Search and Promote
    • Customer Database Segmentation
    • LTV Analysis
    • Loyalty Program (Geek Points) Analysis

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

    • Extract, analyze, manipulate, and synthesize data from a variety of sources to measure and report on online behavior
    • Implement site testing strategy related to site design, functionality enhancements, and the impact of promotions across channels
    • Analyze the impact of email marketing strategies and make actionable recommendations for improvements to segmentation, cadence, and promotional plans
    • Collaborate with site merchandising to understand the impact of product placements, browse methods, and internal search optimization techniques on conversion and sales
    • Manage the implementation and on-going support of the Adobe Suite of Products: Analytics, Test & Target, Search & Promote
    • Own the analysis of lifetime value and performance tracking by customer cohort
    • Develop and distribute daily/weekly/monthly and ad hoc reports and collaborate across departments to fulfill ongoing reporting needs
    • Maintain pulse on latest trends in web measurement strategies and tactics

    BASIC AND PREFERRED QUALIFICATIONS, EDUCATION, AND/OR EXPERIENCE

    • BS degree in statistics, mathematics, business, marketing, computer technology or related field
    • Required:  5 years+ professional experience in an analytically-based role in an Internet environment, preferably with e-commerce experience
    • Thorough understanding of website metrics, data analysis, behavioral analysis, and reporting tools
    • Strong understanding of statistics
    • Understanding of customer profiling and segmentation
    • Must have knowledge of SQL
    • Javascript, HTML, statistical analysis software (e.g. SAS) a plus
    • Deep knowledge of Omniture and experience working with IT to implement and/or update such systems and related tagging
    • Experience working with multivariate testing tools such as Adobe Test & Target
    • Proven track record of delivering complete, accurate, and detailed analysis
    • Exceptional problem solving, business analysis, and quantitative skills
    • Ability to combine strategic and analytical skills with creative and visual skills
    • Excellent written, verbal, and presentation skills

    ThinkGeek Perks 

    Join a close-knit community of curious, passionate, enthusiastic people, obsessed with creating and sharing the most unique and fun product experiences with the world. ThinkGeek offers a competitive benefits package to all full-time employees: 

    Comprehensive benefits plans
    Generous Paid Time Off Policy
    401(k) Plan with Company Match
    Dog-friendly Office
    ThinkGeek / GameStop Employee Discount

    About ThinkGeek

    ThinkGeek, founded in 1999, is the number one destination in the galaxy for smart products and unique gifts that appeal to the geek community. We're a lean, multi-channel retailer and product-development company manufacturing over 400 exclusive items annually, spanning most consumer products categories and 40+ licenses. We're innovative marketers with a dedicated and passionate fan-base in the millions, and we're a member of the Game Stop family since 2015.

    Our mission is to create a world where everyone can embrace their inner geek and connect with one another. We are obsessed with creating and sharing unique and authentic product experiences that stimulate our fans' imaginations and fuel their geek core.

    No third party submissions, please!

    Apply for the Senior Customer Insights Analyst position

    UI/UX Front-end Developer

    The UX Developer will work as part of a larger, cross-functional User Experience team to produce a highly engaging customer experience for the ThinkGeek.com ecommerce site. The candidate will apply user-centered design concepts and visual design principles to design and develop compelling, intuitive, standards-based experiences.

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

    • User experience/user interface  design & development
    • Full life cycle Front-end Development
    • Collaboration with marketing, merchandising, backend engineering, customer service, and executive teams
    • Ongoing support of existing site content and interactive marketing elements

    BASIC AND PREFERRED QUALIFICATIONS, EDUCATION, AND/OR EXPERIENCE

    • BS degree in Interaction Design, Human-Computer Interaction, or Computer Science or equivalent experience is required. 
    • 3-4 years of solid experience with JavaScript/jQuery, HTML5, and CSS3, in a public facing website 
    • Expertise translating business requirements into detailed wireframes, functional mock-ups and platform features
    • Understanding of responsive / adaptive design concepts
    • Understanding of web analytics and has worked with at least one commonly used package (e.g. Google Analytics, Omniture)
    • Experience in a fast-paced, retail ecommerce environment preferred
    • Experience designing and developing for customer-facing websites
    • Comfort level working in the terminal / command line
    • Experience using Git or other version control systems
    • Ability to test one's own work required, including cross-browser displays and performance
    • Superior attention to detail
    • Strong written and oral communication skills
    • Provide feedback and react to project adjustments and alterations promptly and efficiently
    • Comfortable adapting to a rapidly-changing environment, where you may be working to define requirements while simultaneously designing for those requirements.
    • Experience with Agile software development methodologies (Scrum, Kanban)
    • Experience with Object Oriented Analysis and Design
    • Familiarity with Mod-Perl TT2 a plus

    ThinkGeek Perks

    Join a close-knit community of curious, passionate, enthusiastic people, obsessed with creating and sharing the most unique and fun product experiences with the world. ThinkGeek offers a competitive benefits package to all full-time employees:

    • Comprehensive benefits plans
    • Generous Paid Time Off Policy
    • 401(k) Plan with Company Match
    • Dog-friendly Office
    • ThinkGeek / GameStop Employee Discount

    About ThinkGeek

    ThinkGeek, founded in 1999, is the number one destination in the galaxy for smart products and unique gifts that appeal to the geek community. We're a lean, multi-channel retailer and product-development company manufacturing over 400 exclusive items annually, spanning most consumer products categories and 40+ licenses. We're innovative marketers with a dedicated and passionate fan-base in the millions, and we're a member of the Game Stop family since 2015.

    Our mission is to create a world where everyone can embrace their inner geek and connect with one another. We are obsessed with creating and sharing unique and authentic product experiences that stimulate our fans' imaginations and fuel their geek core.

    No third party submissions, please!

    Apply for the UI/UX Front-end Developer position