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Store FAQs

Can I return something I bought from thinkgeek.com at a ThinkGeek store?

Sorry, nope.

Can I return something I bought from a ThinkGeek store through the website?

Sorry, nope.

Can I use my GeekPoints at a ThinkGeek store?

Currently GeekPoints can only be redeemed at thinkgeek.com.

Will I get GeekPoints for purchases I make at a ThinkGeek store?

You can earn GeekPoints on purchases made at a ThinkGeek store according to all of the same eligibility rules that apply to thinkgeek.com purchases. To have points awarded and added to your account you must forward a copy of your store receipt to ThinkGeek Customer Service (help@thinkgeek.com) along with your account number or the email address on your account. Yeah, we know. We're working on it.

Why are prices different on thinkgeek.com than they are at the store?

It's complicated. We weren't thinking about physical stores when we built ThinkGeek back in 1999, so... yeah. Integrating systems. It's complicated.

Can I use an offer from my ThinkGeek newsletter or from ThinkGeek.com at the ThinkGeek store?

Generally, no. Unless specifically noted, offers and pricing advertised on the site and in ThinkGeek newsletters and special emails are only available to use at ThinkGeek.com, while offers and pricing advertised in ThinkGeek stores are only available for in-store use.

Can I use an offer I saw in the ThinkGeek store on the website?

Generally, no. Unless specifically noted, offers and pricing advertised on the site and in ThinkGeek newsletters and special emails are only available to use at ThinkGeek.com, while offers and pricing advertised in ThinkGeek stores are only available for in-store use.

Why does the store carry items that arenít available at thinkgeek.com?

Some things sell better online. Some things sell better in-person.

Can I use a virtual gift card I got on thinkgeek.com at the store?

Virtual gift cards bought at thinkgeek.com can be used on our site as well as at ThinkGeek physical stores, GameStop locations, and on gamestop.com. Note: Gift Certificates bought at thinkgeek.com prior to 6/6/2016 can only be used on thinkgeek.com.

Can I buy a gift card for someone at a ThinkGeek store?

Physical Gift Cards can be purchased and activated at the store to be used on thinkgeek.com as well as at ThinkGeek physical stores, GameStop locations, and on gamestop.com.

Can I work at a ThinkGeek store?

Contact Steve Wilson (swilson@thinkgeek.com) to find out about in-store job opportunities.

Need to Talk with Us about Something Urgent?

Our helpful Live Support Monkeys are here to help through live online chat.

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Monday - Friday

  • 1-888-GEEKSTUFF

    (1-888-433-5788)

ThinkGeek, Inc.
11216 Waples Mill Rd. Suite 100
Fairfax, VA 22030
508-970-2002

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Sorry locals, we don't have a walk-in store. Just our offices. If you need to come by for an interview, please call first. Thanks!

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