Customer Service - We're Here to Help

Shipping with ThinkGeek

General Shipping

  • Orders ship Monday-Friday.
  • We don't take your money until your order has shipped.
  • Some items may ship separately.
  • Some items can't be shipped internationally; others can't fly through the sky. See product page for more information.

When will I get my stuff?

  • If you select next day or 2-day shipping before 1pm ET, your order ships the same day.
  • All other orders are subject to a 1-2 weekday processing time.

Tracking

An email with tracking information will be sent once an order has been shipped (with most carriers). You can also track your package from your Account page. Tracking is not available on International Economy.

FAQ

Shipping Multiple orders

Multiple orders placed on the same day cannot be combined.

Shipping to Multiple Locations

Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.

Rates

You can determine the cost of shipping your order by adding the items you want to the shopping cart and entering your zip code or country in the Shipping Estimator on the cart page. You can also get the shipping cost during checkout - you will need to fill out your shipping address in order to view the shipping options and cost.

Address Changes

Unfortunately, we do not have the ability to change the shipping address once an order goes into processing.

Domestic (US) Shipping

Contiguous U.S. (lower 48 states)

  • Yeah, it's cool... it all works.

AK, HI, and PR

  • UPS 2 Day and UPS Next Day are available. Unfortunately, we cannot ship to PO Boxes in any of these locations.

PO Box

  • Orders weighing less than 70 pounds can be sent through the United States Postal Service. We cannot ship to PO Boxes outside of the contiguous U.S.

Domestic Economy

  • For orders to the contiguous U.S. (lower 48 states), we offer Economy Shipping, which usually starts out with UPS delivering the package to your local post office, which is then responsible for delivery.
  • Orders shipped using Economy Shipping may take 5-10 days for delivery.

International Shipping

DHL Express and UPS Express

  • DHL and UPS Express both offer door to door tracking and packages normally arrive within about 3-5 business days after shipment. Keep in mind that your customs folks might want to inspect the shiny swag first, which may delay it getting to your door.

International Economy

  • For orders to Canada, the United Kingdom, Germany, and Australia, we also offer Economy Shipping via local postal agencies.
  • International Economy Shipping is available for many (but not all) smaller, lighter orders -- less than approximately 4 pounds and totaling less than $100. Some restrictions apply.
  • Orders shipped using Economy Shipping may take up to 1-3 weeks for delivery; tracking is not available. Please note that orders shipped via Economy Shipping cannot be rerouted after shipment.

Customs Fees

  • Customs fees (taxes, duties, processing fees, brokerages fees, etc.) may be charged upon delivery and required to obtain your order.
  • These fees are NOT included in your shipping charges.
  • We are not able to mark orders as "gifts".
  • We do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees.
  • ThinkGeek has no way of estimating customs fees, taxes, duties, etc. Please contact your local customs office if you need to know more.

Country not listed?

  • We, sadly, can't ship to everyone. We appreciate your interest in ThinkGeek, and we would like to apologize for any inconvenience this may cause.

APO/FPO Shipping

We are able to ship most of our products to U.S. Military APO/FPO addresses. Some products cannot be shipped to APO/FPO addresses and those are marked on the product page. Unfortunately, we cannot supply tracking numbers for shipments to APO/FPO addresses.

When completing your Shipping Address during checkout, please make note of the following.

  • The City must be entered as either "APO" or "FPO"
  • The State must be selected as either "AA" "AE" or "AP"
  • The country must be United States.
  • You must enter your Zip code
  • Always remember to enter your full name, grade, and PSC or unit number

Please note: orders shipped to an APO/FPO address take longer to be delivered. Please allow 2-4 weeks for your package to arrive.

Restrictions

Items with shipping restrictions are noted on the product page. All shipping restrictions are for legal reasons, not under our control.

For category-specific restriction details, visit the Product Information page.