Thank you for your recent order with ThinkGeek. We would like to process your order as soon as possible, but we need to verify some information before this can be done.
There are two ways to verify an order. For those orders with totals of $150 of less, you may call us and provide verification verbally. We will ask you to verify a few pieces of information that were submitted during the checkout process.
Our customer care team can be reached at 888-GEEK-STUFF (433-5788) if you are located within the US. If you are calling from outside the US, you can reach us at 508-970-2002. Please reference your order number when calling.
If you are unable to contact us via telephone or your order is over $150, you may also provide verification via email or fax. You may email us with your verification information (firstname.lastname@example.org) or fax it (650-248-2023). If you are faxing the information, please make sure to reference your order ID on the coversheet.
Acceptable verification information is one of the following:
(A) (Credit Card orders only) A copy of the credit card used to order, with only the last 4 digits showing AND a copy of your government issued ID.
(B) (Credit Card or PayPal orders) A copy of a statement from a service provider or financial institution, that shows the billing address submitted during checkout.
For the security-minded among you, we are able to accept PGP-encrypted emails. It is not mandatory to encrypt your response, so if you have no idea what we're talking about, don't sweat it. Further information, including our public key and fingerprint, can be found at the following link:
We apologize for any inconvenience this may cause, and we appreciate your understanding. If you have any questions, please feel free to email or call us at the number below.
ThinkGeek Customer Service
888-854-4335 - customer service
888-433-5788 - orders
650-248-2023 - fax
9am - 6pm Eastern Mon-Fri