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New Customers

Welcome to ThinkGeek.com!

For over half of the square root of a century, we here at ThinkGeek have tried to build the sort of site that we'd like to shop at. We put every product we sell through a gauntlet of tests (even if that means eating candy or playing with toys) to make sure it's just right for our customers.

We want you to buy stuff, of course, but we also want you to have fun. Our monkeys work hard to inject humor into every product description, while still telling you everything you need to know to make an informed purchase. ThinkGeek is run from a small office with dogs and bare feet at every turn. We're geeks and we're proud. We think of our customers as our friends, and want to do everything we can to make you happy - whether that is diligently working to make navigation easier, making sure our site is safe and secure, or just making sure you are satisfied with your purchase.

Satisfaction Guaranteed.

How to Order

How do I order online?

Simply click the Add to Cart button found on every product page. You may continue to add items to your basket until your order is complete. Click on the "Loot" link or the shopping cart icon to return to your shopping cart from any page on the site. Click the GO TO CHECKOUT! button and enter your shipping and billing address. (Please note, the billing address must match the address where your credit card statement is sent.) Click the Continue button to choose your Shipping and Payment Methods. Review your order, then click the Place Order button to complete the order.

How do I order by phone?

1-888-854-4335. Friendly, helpful associates offer fast, personal service.

Can I make changes to my order?

If your order is still in the New status, we are able to make some changes, such as size and color. Please call us at 1-888-433-5788 (703-293-6299) as soon as possible to make these changes. If it is outside of our business hours, please follow the instructions below to cancel your order and place a new order with the required changes. We are not able to change items in your shopping cart, or add additional items to your order once your order has been completed.

Please note that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, once the order has changed to the processing status, our customer service staff will not be able to make any changes to it.

What's your cancellation policy?

You have the ability to cancel your own order, as long as it hasn't been sent to our warehouse for processing. To cancel your order, go to your Order Management page. Any order that hasn't been sent to the warehouse will have a note saying that the order can be canceled. Click the "Cancel" link, and confirm the cancellation on the confirmation page. Your credit card will not be charged, and the order will be deleted permanently. It's that simple! Note, orders placed using PayPal cannot be canceled from our web site. Please contact Customer Service at 1-888-433-5788 (703-293-6299) to cancel PayPal orders.

Please note that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, once the order has been sent to our warehouse for processing, neither you nor our customer service staff will be able to cancel it. If your order status says anything other than "New", it can no longer be canceled. We are not responsible for orders that cannot be canceled after an order has been submitted. Once an order is canceled, it can not be recovered.

How do I search by product name?

Enter the product name in the search box and click the search button. If you don't find the product you were searching for, try repeating your search with or without spaces between the words or with a different spelling. You may also find the product using a common description or keyword.

How do I search by keywords?

Enter the specific word or words that best describe what you are looking for. For instance, to find a USB device, type "USB" in the entry box and click on the Search button.

The more specific the search words you use, the better. Think about what unique words might appear on the pages you're interested in. Also, try to use more than one search word whenever you can. Generally, the more search words you use, the more directed the search, and the better the results.

Account Set-Up

Why do I need to register an account to buy stuff?

Your ThinkGeek account will provide you with additional features and conveniences, versus not having an account. The account will allow you to store multiple Billing and Shipping addresses, and you'll only need to enter this information once. The account will also store order history, showing previous orders you have placed using your ThinkGeek account, as well as order status, so you can check to see if your order has been shipped. You'll easily be able to access tracking numbers for your packages. Also, shopping carts that you have started but not completed are stored with your account, so you can retrieve them later.

What can I use as a password for my account?

You can use almost anything for a password. For security reasons, our software requires your password to be at least 5 characters long. Other than that, there are almost no restrictions. You can use letters, numbers, punctuation and so on. You can include whitespace (i.e. space between words) if you like. The length of your password is unlimited. However, passwords are case-sensitive, which means "word" and "Word" are not treated the same. We recommend, for better security, that you use a mixture of letters and numbers and use varied capitalization.

What if I forget my account password, or need to change it?

If your memory fails you, or you forget and accidentally leave it somewhere, you can retrieve a password hint (via email) by visiting the the password page. The hint should jog your memory. If it doesn't, the email will contain instructions for changing your account password. Please keep in mind that no one, including employees of ThinkGeek, can tell what your password is. Our software stores passwords using an advanced one-way encryption algorithm (SHA-1 hashing for the crypto-geeks out there). This means that once your password has been created (or changed), it is stored in a format that can not be decrypted. Therefore, if you ever forget your password, it will have to be changed.

Email Newsletters

How do I sign up for the Exclusive ThinkGeek Email Newsletter?

Wanna get the dig about new stuff at ThinkGeek? How about special promotions, discount codes and other goodies exclusively for folks who get our newsletter? Well then, you need to sign up to receive the ThinkGeek Super Fun Happy Email Newsletter!

About twice a week, we gather up our team of creative monkeys and write an entertaining email for you detailing new and exciting products, interesting tidbits of ThinkGeek-related info, and special promotions. You'll wonder how you ever lived without it! ThinkGeek is dedicated to privacy; we will never ever release your email address to third parties.

To receive our newsletter, you need to have a ThinkGeek account. Once you have an account, you can sign up for the newsletter on your Account Info page.

Ready to sign up?

Privacy & Security

What is your Privacy Policy?

We take your privacy very seriously. We will never rent or sell your information to any third parties, we only use the information we collect from you to convey your order information, or to send you catalogs and emails at your request.

Please read our Official Privacy Policy for more information.

Need to Bug Us About Something Urgent?

Our helpful Live Support Monkeys are here to help through live online chat.

Chat With Someone Now

Bug Us the Old Fashioned Ways

24 hours a day, 365 days a year.

  • 1-888-GEEKSTUFF

    (1-888-433-5788)

ThinkGeek, Inc.
11216 Waples Mill Rd. Suite 100
Fairfax, VA 22030
703-293-6299

Need a map?
Sorry locals, we don't have a walk-in store. Just our offices. If you need to come by for an interview, please call first. Thanks!

It's an internets party!

  • Facebook

    Contests, sales, and silly messages on our wall from fellow geeks

  • YouTube

    Product videos and staff goofing off on the clock