Customer Service

Need to Bug Us About Something Urgent?

Our helpful Live Support Monkeys are here to help through live online chat.

Bug Us the
Old Fashioned Ways

  • 1-888-GEEKSTUFF (1-888-433-5788)
  • or
  • 703-293-6299

Customer Service / Order via Phone:

24 hours a day, 365 days a year.

ThinkGeek, Inc.

11216 Waples Mill Rd. Suite 100
Fairfax, VA 22030

need a map? - Sorry locals, we don't have a walk-in store. Just our offices. If you need to come by for an interview, please call first. Thanks!

It's an internets party!

  • Facebook Facebook

    Contests, sales, and silly messages on our wall from fellow geeks
  • Youtube YouTube

    Product videos and staff goofing off on the clock

Top Customer Service Questions:

Order Status Has my order shipped yet? When will I receive my order?
International Orders Shipping outside of the US? Need info on duties and taxes?
Returns & Exchanges Need to return an item? Looking for our return policy?
Sizing Charts What size should I buy? How does your Apparel fit?
My Account How do I change my password/email? How do I change subscription options?

Other Helpful Information:

New Customers New customers looking for general information should start here.
Ordering How to order, payment methods, address verification, taxes and other order-related questions.
Product Information If you have a question about our products, they may be answered here!
Shipping Looking for info on our shipping policies and methods?
Gift Options Information about gift certificates, wish lists, gift notes and gift wrapping.
News & Press Are you a member of the media looking for more information or images for your publication?
Volume Purchases Get a quote or learn about our volume discounts.
Geek Points (Rewards) Frequent shoppers can earn discounts and freebies by joining our Geek Points program.
Newsletter & Catalog We send out cool emails and catalogs. Get more information and sign up here.
About Us Learn about the monkeys, humans, and dogs behind ThinkGeek!
CafePress Buy a ThinkGeek shirt on CafePress? Here's what you need to know.
Affiliate Program Link to us and earn money using our affiliate program.
Other FAQs Questions about the inner workings of the ThinkGeek machine.
Privacy & Security We take your privacy and security very seriously. Learn more and read our official policy here.
Ordering from ThinkGeek is safe and awesome. We've been slinging fun and techie stuff since 1999 with hand-picked products for geeks and those who love 'em, secure shopping, fast shipping, and super friendly customer service monkeys.
BizRate Customer Certified (GOLD) Site Ranked #175 in the Internet Retailer Top 500 We accept PayPal, Visa, MasterCard, Amex, and Discover