Customer Service

Top Customer Service Questions:

Order Status

Has my order shipped yet?
When will I receive my order?

International Orders

Shipping outside of the US?
Need info on duties and taxes?

Returns & Exchanges

Need to return an item?
Looking for our return policy?

Sizing Charts

What size should I buy?
How does your Apparel fit?

My Account

How do I change my password/email?
How do I change subscription options?

Other Helpful Information:

New Customers

New customers looking for general information should start here.


How to order, payment methods, address verification, taxes and other order-related questions.

Product Information

If you have a question about our products, they may be answered here!


Looking for info on our shipping policies and methods?

Gift Options

Information about gift certificates, wish lists, gift notes and gift wrapping.

News & Press

Are you a member of the media looking for more information or images for your publication?

Volume Purchases

Get a quote or learn about our volume discounts.

Geek Points (Rewards)

Frequent shoppers can earn discounts and freebies by joining our Geek Points program.


We send out cool emails. Get more information and sign up here.

About Us

Learn about the monkeys, humans, and dogs behind ThinkGeek!

Privacy & Security

We take your privacy and security very seriously. Learn more and read our official policy here.

Affiliate Program

Link to us and earn money using our affiliate program.

Other FAQs

Questions about the inner workings of the ThinkGeek machine.

Ordering from ThinkGeek is safe and awesome. We've been slinging fun and techie stuff since 1999 with hand-picked products for geeks and those who love 'em, secure shopping, fast shipping, and super friendly customer service monkeys.

Need to Talk with Us about Something Urgent?

Our helpful Live Support Monkeys are here to help through live online chat.

Chat With Someone Now

Communicate with Us the Old-Fashioned Ways

9am to 9pm EST, 365 days a year

  • 1-888-GEEKSTUFF


Holiday CS Closings:

  • 11/26: Thanksgiving
  • 12/25: Christmas Day
  • 1/1: New Years Day
ThinkGeek, Inc.
11216 Waples Mill Rd. Suite 100
Fairfax, VA 22030

Need a map?
Sorry locals, we don't have a walk-in store. Just our offices. If you need to come by for an interview, please call first. Thanks!

It's an internets party!

  • Facebook

    Contests, sales, and silly messages on our wall from fellow geeks

  • YouTube

    Product videos and staff goofing off on the clock