We would like to apologize to everyone who ordered a Chocolate Zombie Bunny between 11:45am and 2:25pm ET on Wednesday, April 13.
We can be so accurate because that is exactly how long they were available before they sold out.
Some of those lucky zombie orderers started contacting us on Tuesday with some not so lucky news: the bunnies were a little more horrific than intended when delivered. In fact, some bunnies were completely melted and disfigured beyond even Walking Dead standards, while others were beheaded--and what's the fun in a zombie bunny that's already been double-tapped?
In other words, they were damaged in transit. Part of the blame goes to springtime rearing its pleasant, balmy head, plus white chocolate's relatively low bunny-melting point.
But there's a lot we could have done better with the packaging to prevent breakage, smearing, and eyeball loss. The boxes weren't deep enough to keep the bunnies from doing a faceplant into the plastic window, and the bunnies are so heavy they came unglued from the back, permitting maximum slippage.
Pair all that with less than ideal shipping conditions--placed loosely in a shipping box, then drop kicked by your friendly delivery guy--and you can see why the zombie bunnies had such a tough time. We may as well have shipped them with cricket bats.
We've learned from our first foray into the dangerous world of candy procurement, and future reincarnations of the Chocolate Zombie Bunny will be completely repackaged. This was a product spawned for April Fool's Day turned real in a rush, and needless to say we regret not taking the time to get it right.
So if you received only parts of a zombie bunny--or a puddle of zombie bunny, as it were--please grab your order number and let us know by calling 1-888-GEEKSTUFF, live chatting on the site, or emailing us and we'll refund your order, including shipping. And if you're on the East Coast (where it's still a little on the chilly side) and would like an unharmed replacement, we have less than 100 solid bunnies here at ThinkGeek HQ standing by.
We know that for the majority of you, that means no replacement bunnies in time for Easter, and that's especially frustrating because chocolate rabbits really only make sense once a year. We're really sorry about the timing and wish we were able to make a fix in time, but with the box upgrades and how long it takes to make the bunnies--well, we hope you'll forgive us for a less zombified basket this year.
That means you have 12 months to develop a full complement of tiny candy chainsaws, bats, machetes, and shotguns. One can never be too prepared.