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Jan
06
2010

Please don't use as projectile

returnage.jpg

Our customer service monkeys work very hard this time of year. Every day they scale the dizzying heights of Mt. Returnage, pick up the phones, and man Live Chat on our site.

More often than not it's 'cause grandma bought the wrong size t-shirt or, more annoying, UPS totally shattered a #include <beer.h> mug during shipment. But sometimes, it's a special kind of problem.

Here's a Live Chat transcript from earlier today:

ThinkGeek: Hello
Customer: hi i got a dingoo A320 from this website
Customer: do u know what that is?
ThinkGeek: It is a handheld video game.
Customer: yea and its broken
ThinkGeek: Okay. I am very sorry about that. What is your order number please? I will set up a return for you
Customer: will i get my money back
ThinkGeek: If that is what you want
Customer: i threw it on the floor and now it wont work so i wanna return it and buy a new one thanks
ThinkGeek: You threw it on the floor?
Customer: yea
ThinkGeek: Why?
Customer: i got mad
Customer: will i get a full refund
Customer Crazy Person: well actually my son cursed at me so i threw this at his head as hard as i can and he god mad and threw it on the floor
Crazy Person: his nose got bloody
Crazy Person: so my order number is
Crazy Person: wait
Crazy Person: i lost it
Crazy Person: F***
ThinkGeek: Okay. Give me one minute to talk to my boss real quick.
Crazy Person: ok
Crazy Person: why do u need to talk to ur boss
Crazy Person: so will i get my money back
Crazy Obnoxious Person: type faser
ThinkGeek: Because we don't normally do refunds for items that were broken after being used for purposes other than they were intended to be used. Yes, you will still get a refund. We ask that you please not use the new one as a projectile.
Obnoxious Person: seriously
Obnoxious Person: lol
Obnoxious Person: dont u lose money then
Obnoxious Person Teenager: hshshshhshahahah i made that up

Hshshshhshahahah indeed, Obnoxious Teenager. Glad we could help.

[ post a comment ]

Comments

meaningless icon! Aww, that made me LOL. A lot.
jpdl_us said this 1727 days ago.
meaningless icon! That transcript made me appreciate you amazing monkeys even MORE than I already do - thank you for being the absolute best at being awesome. hshshshhshahahahaohgodskillitnow
witcht said this 1727 days ago.
meaningless icon! O My Gosh. THAT IS FUNNY!
Kilenaitor said this 1727 days ago.
meaningless icon! That is the prank phone call of the future, what an awesome story.
Awesomesaucer said this 1727 days ago.
meaningless icon! hshshshhshahahah
macoronikevin said this 1727 days ago.
meaningless icon! This is apparently the reason that we have weird warning labels on things... like Swedish chainsaws... Props to you monkeys who handle these idio*a-hem*people.
technoindigo said this 1727 days ago.
meaningless icon! You know, all the talk of monkeys and projectiles reminds me of a story I heard... Did you know, that in the Amazon, you might be hit with spider monkey? http://www.sbaileybryan.blogspot.com/search?q=spider+monkey
Fauxpow said this 1727 days ago.
meaningless icon! We're hoping Timmy didn't see your comment, Fauxpow. It would open up whole new worlds of mayhem.
CarrieGouldin said this 1727 days ago.
meaningless icon! That was actually really funny
Brandonson112 said this 1726 days ago.
meaningless icon! OMG - projectile video games AND spider monkeys? Too much frivolity for one workplace. Thanks for making my day, TG and Fauxpow!
Prplelah said this 1726 days ago.
meaningless icon! hshshhshsssshshshshshshsss you guys are the best.
bionic_zombie said this 1726 days ago.
meaningless icon! Wow, some people!
Kell_Leamy said this 1726 days ago.
meaningless icon! "We're hoping Timmy didn't see your comment, Fauxpow. It would open up whole new worlds of mayhem." Well, if he does see it, you HAVE to promise me to film it! In the meantime, all I have to amuse myself is cat massage videos: http://sbaileybryan.blogspot.com/2010/01/holy-major-wisker-alert-batman.html
Fauxpow said this 1726 days ago.
meaningless icon! Jeeze, what an ass. What's funny is that was probably the highlight of his month. "And then there was that one day I tormented the guy on thinkgeek. That was awesome." What a loser.
Commett86 said this 1726 days ago.
meaningless icon! Wow... I say thinkgeek should block this kid's IP and email. Just for funsies.
King_Robert said this 1726 days ago.
meaningless icon! If you can't get enough bad customer service stories, the Facebook comment thread that goes along with this post has some humdingers: http://j.mp/8gMsdD Enjoy!!
CarrieGouldin said this 1726 days ago.
meaningless icon! i love you guys.
Sagemonkey said this 1726 days ago.
meaningless icon! Man, I'm sorry that you have to deal with stuff like that but on the other hand, holy CRAP is that ever funny as hell... it made me go hshshshhshahahah :p More stories of customers acting like knobs: www.notalwaysright.com
Nemephosis said this 1726 days ago.
meaningless icon! Ha. Loved the conversation and the way you changed the name of the person. Truly brightened up my day.
1337Ninja said this 1726 days ago.
meaningless icon! It's all fun and games until this loser tries this with the local 911. Then they get a visit from Mr. Poiliceman and lose their Playstation3 for a month.
etherknight said this 1725 days ago.
meaningless icon! As a teenager, please allow me to apologize for my generation's ability to not suck.
s-money said this 1724 days ago.
meaningless icon! No good whippersnapping teenage punks Oh wait...
OscarHakr said this 1723 days ago.
meaningless icon! That made my hour. Ha ha, you guys appear to have some very good customer service :P
LZ Schneider said this 1722 days ago.
meaningless icon! Video Game Fail Projectile Win
LouisEderson123 said this 1722 days ago.
meaningless icon! *blinks,blinks again* really? *blink*
Sneux said this 1720 days ago.
meaningless icon! I must know your ninja secret for dealing with jerks on the *COUGH* I mean, customers on the phone. Is it the coffee? The bacon? Better yet... you should bottle the awesome and sell it!
Dreamchylde said this 1718 days ago.
meaningless icon! I worked in customer service for a toy company. Those kinds of calls always made my day! People using the toy for purposes other than what it was intended for.
Crazy Redhead said this 1714 days ago.
meaningless icon! I guess this is why you won customer service Shorty lol.
Xanhorn said this 1699 days ago.

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